Live Workshop Experiences

This event is an online coaching workshop for dental teams delivered live, and supported by post event coaching calls.  

4 Weeks of Virtual Coaching and Training
6 Hour Workshop Livestreamed
1 Game-changing Experience

Book My Team!

Two Days – Two Topics

Attend one or both

Case Presentation and Case Acceptance ABC’s

In This Workshop We’ll Cover: 

Attitudes, Barriers and Conversations – Discover the keys that bring your patients to YES! Empower yourself and your team to understand:

  • How to use your “Why” to close more treatment 
  • Understand where case acceptance actually starts – hint: it’s not in the operatory. 
  • What really impacts case acceptance and how to prepare your team before you present the treatment plan.
  • The correct way to build a treatment plan that most offices are not doing. 
  • Learn how, when and where you present the treatment plan impacts case acceptance and master industry best practices. 
  • Why knowing and understanding your patients improves case acceptance 
  • How to handle patients who say “No!”, overcome objections, and set up a system for follow up.

 

Event Schedule

October 15th
Check In 9:30 a.m. – 10 a.m. EST
Morning Session 10 a.m. – 1:30 p.m. EST
Lunch Break 1:30 p.m. – 2 p.m. EST
Afternoon Session 2 p.m. – 5 p.m. EST

Want even more support? Join us for 4 weeks of coach-led training post event. See your options below. 

 

Internal Marketing and Reactivation Roadmap

In This Workshop We’ll Cover:

Our patients’ attitudes towards us are based on their entire experience. Maximize the value of every patient that walks through your door by learning:

  • To define the culture in your practice and the role your team plays within that culture. 
  • Recognize the “leaking bucket” syndrome at your dental office and how to fix it. 
  • How to cultivate from your own reserves to reach revenue goals. 
  • The best roadmap to keeping your schedule full and improving patient outcomes. 
  • Why successful marketing starts with culture and the team’s attitude. 
  • Why referrals are your biggest untapped marketing campaign. 
  • How to build an active and effective reactivation program on autopilot.  
  • FUN – how to incorporate it and why it’s the accelerant for the best results.

Event Schedule

September 16th
Check In 9:30 a.m. – 10 a.m. EST
Morning Session 10 a.m. – 1:30 p.m. EST
Lunch Break 1:30 p.m. – 2 p.m. EST
Afternoon Session 2 p.m. – 5 p.m. EST

Want even more support? Join us for 4 weeks of coach-led training post event. See your options below

 

Choose The Best Training Option For Your Team

Event + Replay + Coaching

Coaching Program
$999
  • Workshop
  • Team is included
  • Replay recording
  • Event Workbook
  • 4 Weeks of Group Coaching
  • Weekly Accountability Group

Event + Replay

Replay Access
$699
  • Workshop
  • Team is included
  • Replay recording
  • Event Workbook
  • 4 Weeks of Group Coaching
  • Accountability Group

Event

One-day CE Event
$399
  • Workshop
  • Team is included
  • Replay recording
  • Event Workbook
  • 4 Weeks of Group Coaching
  • Accountability Group

,A Training Experience Like No Other!

No employee exists in a vacuum. Every person you hire fits into your organization like a puzzle piece in a much larger canvas.

We kick off our workshops with a 6 hour live streamed workshop, to jump start your practice growth. Then for continue working with Doctors, Practice Administrators, and Teams for 4  weeks in coach-led training.  We’ll cover ONE big action step that you can execute THAT week in your business.

Training for Your ENTIRE Team Starts at  $399 

Yes! We want in! 

A Hybrid (LIVE & VIRTUAL) Dental Team Training Event Like No Other!

Live Event

2020 has forced business owners to pivot and adapt. Now more than ever the way we hire, who we hire and how we train is evolving. We are going to show you that you can learn to love hiring and how to train a new hire with no dental experience. Join us live! All sessions are recorded and you will have additional access to the replay after the event.

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4 Week Coaching Program

This event will inspire you and challenge you to change the way you hire and train new to dental employees in your practice. Don’t just settle for the status quo or the way it’s always been done. Let us help you implement change.

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Connections and Community

A team of coaches will lead you through the biggest pivots you can make to start seeing results immediately. Plus you’re going to connect with other dental professionals going through the same challenges you are and together we’ll motivate each other for change.
To discuss payment options and plan that fits your needs – book a call or send us an email
Book A Call

Meet Your Coaches 

Missy Pollard

Missy Pollard

Mastery Coach

Missy has a passion for helping offices find the best ways to communicate with their patients and help create an outstanding experience for each person who walks through the door. Missy’s many years of a background in the dental industry has helped her to develop exceptional communication and relationship building skills that have afforded her to work closely with doctors and their teams to get the most out of their training with our foundation programs and now our Mastery Coaching program.
Laura Hatch

Laura Hatch

Founder of Front Office Rocks

Laura Hatch is known internationally as the Leader in Dental Front Office Solutions and Training and the founder of Front Office Rocks. Laura is a best-selling author of her book “Step Away from the Drill” and a member of the National Speaker’s Association, the Speaking Consulting Network, the Academy of Dental Management Consultants and a Fellow of the American Association of Dental Office Managers.
Lyndsey Wills

Lyndsey Wills

Mastery Coach

As a veteran office manager for over 10 years in a busy multi-dentist practice, Lyndsey knows first hand the keys to success of managing a productive team and dental practice. As a coach, Lyndsey has great skills working with the doctors and teams to assess their needs and helping them develop a plan to succeed. She excels in providing detailed direction and believes in helping practices elevate every area within the practice especially scheduling, systems, & culture and provides unlimited resources to help hold the practice accountable to succeed.

65% of employers prefer their candidates to have relevant work experience, But you could be missing the opportunity to train someone with excellent people skills and customer service. 

What Our Members are Saying

Absolutely fantastic!! Today I attended the Charlotte, NC Front Office Rocks training taught by Laura. I walked away with SO much! Hands down we will continue to use Front Office Rocks in our dental practice. It was also really good to have a training session dedicated solely for the front desk. So rare do we have classes and training built around the front desk position that truly understands our role and needs!

– Julie Foster Morton, Bradford Dentistry

This is very informative online training for not only front office team members but also for clinical staff. It is very nice to have this training available to guide new front office employees.

– Ashlee Hanson

We’ve been a Front Office Rocks customer for several years. Laura’s content has remained our go to training material…
– Dr. James Maxwell
Laura and her team are amazing!! A LOT of great information and resources! Currently taking the courses and can’t believe how much knowledge I am gaining! Well worth it!!

Motofamily Dentistry

Front Office Rocks really does ROCK! Laura, Missy, and Lyndsey are great. Such a wonderful resource for all things front desk. I highly recommend Front Office Rocks!

K Sullivan

I can not say enough about how valuable Front Office Rocks is to me! I have a passion for dentistry and for continually striving to push not only myself but my team to be the best we can be. Laura has developed a business system and program like no other in the industry! …The team feels empowered with the knowledge to be the best they can be and know that they are contributing to the success of the office. Want to be a professional office with a highly trained TEAM, FRONT OFFICE ROCKS AND PHONE TRAINING MASTERY IS A MUST! Do you want a team whose culture is defined by default or one that is created by design? You choose! If you want the latter, I HIGHLY RECOMMEND Front Office Rocks… I am a member of Front Office Rocks, for life! Thanks Laura and Missy!
Daniel V. Balderrama, D.D.S.

Ready to Hire A New Employee or do you have one that’s new to the dental industry? Register Now

Sponsored By: 

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Receptionist Track Dental Assistant  Track
Scheduling Coordinator Track Dental Hygienist Track
Financial Coordinator Track Doctor Customer Service Track
Treatment Coordinator Track Team Training Track
Office Manager Track  

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Scheduling Mastery

Marketing Mastery

Phone Mastery

12 Week Practice Playbook

Insurance Mastery

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

2020 has forced business owners to pivot and adapt. Now more than ever the way we hire, who we hire and how we train is evolving. We are going to show you that you can learn to love hiring and how to train a new hire with no dental experience. Join us live! All sessions are recorded and you will have additional access to the replay after the event.

Sign Your Team Up

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.