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How many breaks is too many for employees?

ANSWER: I have two ways to go about answering this question for you. First part is a management answer and then the second is a legal answer.  If you are questioning how many times your team members are getting up to go use the restroom or take breaks, then do you...

5 Ways to Make Hiring (Almost) Painless

Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...

How do you handle dental patients that refuse to wear masks?

ANSWER:  You are not alone.  The pandemic has created a need for changes in protocols and has also created a space for people to question whether or not they feel the rules apply to them.   Good communication with your patients is your best defense against the rule...

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