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What to do when patients are not answering or returning communications
A member asked me for help and I wanted to share this with everyone. "Right now we have a Huge number of patients that are non responsive to calls/texts I know in some of my forums other office managers are pulling their hair out too but if the pt isn't calling or...
What to do with your PPE Payments
PPE payments have become the latest problem for all Insurance Coordinators in the dental field. Many offices have decided to not charge PPE but you now are getting a bulk payment for PPE and you are unsure what to do with it. What to do with these payments are what...
We expect to have an empty fall hygiene schedule – What do we do?
ANSWER: You are already ahead of the game because you are being proactive and not waiting for things to fall apart. How we handle the phone is crucial. Are we allowing everyone to cancel? Or is the team making every effort to get them in so we can take care of...
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