As the leading authority on virtual dental front office training, Front Office Rocks helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching.
Front Office Rocks is a Dental Whale® Company.
Dental Whale® offers solutions that simplify the business of dentistry.
Inspire, train and support dental professionals to help them love what they do and provide the best patient experience.
Laura Nelson, BS, MS, FAADOM
Laura has committed years of study to learning how to manage and empower team members and is the founder of Front Office Rocks, the leader in on-demand training for dental practices. Laura witnessed first-hand that continual training was missing in the dental practice and built Front Office Rocks to be a 24/7 virtual resource for dental practices.
With her interactive and innovative approach, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth. She has empowered dentists and office managers to excel at performance-based hiring and loves to share her best-known methods for achieving the ultimate level of customer service in your practice. Laura lives in Coronado, CA with her husband, Chris, and enjoys traveling & exploring new destinations, biking and other fitness activities including Spartan races.
“It’s not just about your dentist’s capability and skill, it’s about people; relating to our patients as people first, great service, and promoting their health.” – Laura Nelson
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ARTICLES BY FRONT OFFICE ROCKS
THE LATEST FROM OUR BLOG
You Can Fix Your Dental Schedule in One Day by Taking Three Simple Steps
It’s the one thing we can all agree on: when we walk in the office in the morning and look at the schedule, there is zero possibility the day will run as planned. How often does the schedule ever run the way it looked in the morning? Various issues come up – patients...
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor...
It’s Time to Clean the Old Accounts in Your Dental Practice
What are your dental practice's guidelines for accounts receivables (AR)? Do those guidelines make sure your practice collects what you're owed? This front office manager shares her expertise for getting AR up to speed. As office manager, you’re responsible for...
When Do You Talk to Patients About Outstanding Balances?
Originally posted on Igniteda.net. Please visit their site to login and view the original article. If you read patient complaints on the internet about dental offices, the thing they are most upset about typically has something to do with money, insurance, or...
Negative Reviews: 6 Suggestions from an Office Manager on How to Handle Them
Let me begin by saying I am not an online or marketing guru. I know many amazing marketing professionals in our industry that I would happily recommend when it comes to the latest and the greatest about managing your online reputation and how to handle negative...
Why It’s Important to Make Time to Train: How to Use Your Implementation Manual
Do you ever wish there was a manual for life? You know detailed instructions outlining how to manage the big things in your life – going to school, getting a job, finding the right person, raising kids. As you know, life does not come with a manual, but your Front...
34 Ways To Increase Your Patient Retention – The Ultimate Guide
This article was originally posted on www.getweave.com. We have shared it here for our visitors and clients as a resource for their own patient retention issues and questions. You can read the first 15 ways to increase patient attention here, but please visit Weave...
Why It’s Important to Make Time to Train
As dental professionals, we often sacrifice our own professional growth to meet the daily demands. Don’t let your practice or your staff take a backseat to training. Here’s why you should make time for training. If you’re like most professionals, sometimes you find...
Teaching Dental Office Staff How to Prioritize
At a recent speaking event, a new dental office staff member asked me something I’d never been asked before. The question threw me off because it wasn’t easy to answer, and there was no obvious answer. When I went back to my office on Monday, and since I have new...