ABOUT US

 

As the leading authority on virtual dental front office training, Front Office Rocks helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching.

 

Front Office Rocks is a

Dental Whale® Company

Dental Whale® offers solutions that simplify
the business of dentistry.

Our Mission

Inspire, train and support dental professionals to help them love what they do and provide the best patient experience.

 

ABOUT LAURA

Laura Nelson (formerly Hatch), BS, MS, FAADOM

Laura has committed years of study to learning how to manage and empower team members and is the founder of Front Office Rocks, the leader in on-demand training for dental practices. Laura witnessed first-hand that continual training was missing in the dental practice and built Front Office Rocks to be a 24/7 virtual resource for dental practices.

With her interactive and innovative approach, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth. She has empowered dentists and office managers to excel at performance-based hiring and loves to share her best-known methods for achieving the ultimate level of customer service in your practice. Laura lives in Coronado, CA with her husband, Chris, and enjoys traveling & exploring new destinations, biking and other fitness activities including Spartan races.

“It’s not just about your dentist’s capability and skill, it’s about people; relating to our patients as people first, great service, and promoting their health.” – Laura Nelson

 

CONTACT US 

WE ARE HERE FOR YOU

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

ARTICLES BY FRONT OFFICE ROCKS

THE LATEST FROM OUR BLOG

The Dental Patient Hand Off Don’t Drop the Ball

There are many elements to integrate high-quality customer service into a dental office, but I find the best way to do this is to start one step at a time. This article focuses on one of the missed opportunities in many dental offices that will not only improve customer service for your patients…

Why Trying to Hire the Perfect Employee is a Huge Mistake

Why Trying to Hire the Perfect Employee is a Huge Mistake. How many perfect people do you imagine are scanning ads for dental jobs? If you guessed somewhere between zero and few, you are right. Managers make the mistake of writing job ads to attract the perfect employee when they should be writing to attract a great employee.

A Controversial Hiring Strategy That Actually Works

Most dentists and dental office managers know that hiring and retaining great employees is the key to success for any dental office. But exactly how to make that happen seems like a mystery. Is it really just a question of getting lucky?

5 Issues That Get in the Way of Hiring Good Employees

My background is in the corporate world. I’ve worked in sales, management, recruiting and human resources. When my husband wanted me to come to work in his dental office I did a lot of research. I learned very quickly the major differences of the dental world and the rest of corporate America…

From Top to Bottom Motivating Employees

Before I became a dental office manager, I earned a master’s degree in Organizational Development. Consultants in this field help businesses grow by implementing organizational changes to enhance employee knowledge, effectiveness, and overall performance.

Difference of Training vs. Consulting

The Difference of Training vs. Consulting. I am a dental office manager and a dental trainer, both of which I just love. I can’t believe I get to do what I love, which doesn’t make it feel like work but more like a hobby every single day. Did I always know this is what I wanted to do? No!

The benefits of a morning routine

The benefits of a morning routine

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