Does Your Team
#RespectThePhone?

 

Front Office Rocks believes the phone is the most important piece of technology in the office. This advanced training program offers communication strategies and skills which will help you use the phone as a tool, instead of treating it as a nuisance.

After this program – Your team will be Phone Rockstars

 

Welcome to Your Program Portal: Advanced Phone Mastery 

Getting Started Checklist:

Schedule a one on one call with your coach! 

Locate Mastermind Calendar and Session Lesson Documents

 Find your assigned video and webinars

Join the private Facebook group

 Mastermind Calls are Eastern Standard Time – block your schedule now!

Familiarize yourself with Zoom and how it works for our mastermind calls. Here is a link with some information and we can also review it with you and your team on the first call

Make sure to have a camera for your computer.  These calls will be on video and a camera is required. If you need to purchase one, here are two options both under $30 with links leading to amazon to purchase them easily:

             

Phone Mastery Session Call Outline

Week 1: Prepare for the program! Phone call with your coach, “tech check” and ask any questions you have before the program begins.

Week 2: What Is Your Why?

Week 3: General Phone Etiquette

Week 4: New Patient Calls I

Week 5: New Patient Calls II 

Week 6: Confirmation Calls 

Week 7: Cancellations 

Week 8: Recare Calls

Week 9: Unscheduled Treatment Calls

Follow Up Treatment Plan Calls

Week 10: One on One Coaching Calls

Week 11: One on One Coaching Calls 

Week 12: End of Program Final Call 

Your Exclusive Video Content

What are the Six Front Office Moments that Impact Profitability?

 

In these videos Laura breaks it down for you and discusses how the PHONE impacts them all!

New Patients

Broken Appointments

Patient Experience

Increase Collections

Production

Marketing

Contact your coach

Missy Pollard

Coach led 90 Day Mastery

Whether you want more personalized coaching or want to master another area of your office, this add-on 90 day program is for graduates of our Phone Mastery or Scheduling Mastery. 

Want more time? Add another 90 days now. 

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Attitudes, Barriers and Conversations – Discover the keys that bring your patients to YES! Empower yourself and your team to understand… 

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Our patients’ attitudes towards us are based on their entire experience. Maximize the value of every patient that walks through your door by learning…

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2020 has forced business owners to pivot and adapt.  Join us live! All sessions are recorded and you will have additional access to the replay after the event.

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Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.