Question: Do you have advice for a front office team managing calls for a private practice and dental school?
The first confusion is that they have a dental school side and they have their private practice side. So what happens is, the first problem they’re having are phone calls coming in as a whole. It doesn’t matter if they’re calling for private or they’re calling for the school. So they’re trying to figure out a. verbiage to figure out are they calling for the dental school side? Or are they calling for the private practice? Because a majority of the people that are calling have no clue that there’s two different sides.