Question: Do you have scripting to use when rescheduling patients?

QUESTION: Do you have some scripting to use when rescheduling patients? We have discontinued any non emergent or urgent treatment for the next 3 weeks. My office administrator is fairly new and seems to have a little bit of a difficult time explaining this to them…I was going to put a script together for her but if you have something that would be great.

ANSWER: We are in a weird time where we are having to cancel a weeks worth of scheduled patients or they are cancelling on us, depending on the status of your office.  I suggest that you still follow the foundation of what we teach at Front Office Rocks but understanding that this is not a normal scenario, so some tweaking might be needed.

1) We don’t think you should have your team members read from a script.  That is cold and does not sound like it is coming from the heart, however, they do need some guidance as to what to say to your patients.  I suggest that you decide for your office what you are going to tell your patients and then have each person practice the words or a variation of them so they are comfortable with what they are saying and then let them use their words to explain to the patients of what is going on.

2) You should always try to never let patients leave without their next appointment and this is the same right now.Members only resources

You are unauthorized to view this page.

To learn more about scheduling your patients and dental scheduling best practices, visit our Scheduling Mastery Course here and following foundation course module!

Module 2 How to Get Patients to Schedule
Welcome to How to Get Patients to Schedule. This is the second of six courses in your Scheduling training video series. Now that you have a better understanding of the basics of scheduling, it is important to examine how to get your patients on the schedule. By taking a closer look at hand-offs, follow-ups, and pre-booking and other various schedule topics, you will improve your ability to control the office schedule. The videos in this series will demonstrate specific patient schedule scenarios and how you can successfully navigate each and achieve a full and productive schedule. Front Office Rocks recommends that you complete the Importance of Hand-Offs to Scheduler to Get the Patient to Schedule, Getting the Patient to Schedule Their Next Appointment and Getting Patients to Schedule Six Months first. Then, follow with the Importance of Pre-Booking, How to Offer an Appointment and Handling Scheduling Issues. Finally, finish the series with Doctor Schedule vs. Hygiene Schedule to understand the differences between them and how to address the specific scheduling needs of each.
Unit 1 Importance of Hand-Offs to Scheduler to Get Patient to Schedule (7:00)
Unit 2 Getting a Patient to Schedule Their Next Appointment (3:10)
Unit 3 Getting Patients to Schedule 6 Months (5:16)
Unit 4 Importance of Pre-Booking Appointments (7:06)
Unit 5 How to Offer an Appointment (6:52)
Unit 6 Doctor Schedule vs Hygiene Schedule (7:12)
Unit 7 Handling Scheduling Issues (7:16)

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly subscription is $249 per month for up to 10 team members and includes all of our foundation courses and corresponding resources. Mastery courses and additional training on our FORU platform is available with our membership option.

Sign Up Now


Our monthly membership starts at $369 per month for up to 20 team members and includes every course, module, and resource on our site, plus personalized onboarding and ongoing support.

Sign Up Now


Our annual membership is $3500 per year for up to 20 team members and includes every course, module, and resource on our site, that’s a savings of $1,100 over our monthly membership. 

Sign Up Now


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment


Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.