There was and is a lack of management and direction in the front office. So I am looking to help them create more structure and be more systematic. How can this be done?

Answer: Our team members today are very different than in the past. They are very diverse in many ways as we have Gen X’s and now Gen Y’s and still many Millenials. Many are well educated and understand the digital age we live in and work well together, while some still have challenges. While we face new challenges in our current climate and with different generations, etc., the success of our team members still relies on a core set of basics for success and structure. Although our teams face an ever growing set of challenges, there are a few key factors that managers can focus on to help their teams succeed.

Members only resources

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Read: If I have 2 team members, how should I divide the duties?
Download: Office Manager Daily Duties

Download: Treatment Coordinator Daily Duties

Download: Financial Coordinator Daily Duties

Download: Scheduling Coordinator Daily Duties

Additionally, be sure you have job descriptions for each position and that it covers the duties they are expected to do. We offer those on the site as well under our documents section and they can easily be found by using the search option for job descriptions. Lastly, be sure to have regular team meetings & individual meetings with them to check in and make sure they have what they need to succeed.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Every office is unique as well as every team member in a dental practice. We've created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Our monthly membership is $249 per month for up to 20 team members and includes access to over 250 training videos and our document resources library!

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Our annual membership is $2,799 per year for up to 20 team members and includes every course, module, and resource on our site!

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule Your Training Assessment


Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura's approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call.


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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
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