Question:

There was and is a lack of management and direction in the front office. So I am looking to help them create more structure and be more systematic. How can this be done?

Answer: Our team members today are very different than in the past. They are very diverse in many ways as we have Gen X’s and now Gen Y’s and still many Millenials. Many are well educated and understand the digital age we live in and work well together, while some still have challenges. While we face new challenges in our current climate and with different generations, etc., the success of our team members still relies on a core set of basics for success and structure. Although our teams face an ever growing set of challenges, there are a few key factors that managers can focus on to help their teams succeed.

Members only resources

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Read: If I have 2 team members, how should I divide the duties?
Download: Office Manager Daily Duties

Download: Treatment Coordinator Daily Duties

Download: Financial Coordinator Daily Duties

Download: Scheduling Coordinator Daily Duties

Additionally, be sure you have job descriptions for each position and that it covers the duties they are expected to do. We offer those on the site as well under our documents section and they can easily be found by using the search option for job descriptions. Lastly, be sure to have regular team meetings & individual meetings with them to check in and make sure they have what they need to succeed.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

Sign Your Team Up

When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

  • Train with us live in person or watch live from your office. 

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To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

Train with us live in person or watch live from your office.

Get Tickets

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
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