Question:
There was and is a lack of management and direction in the front office. So I am looking to help them create more structure and be more systematic. How can this be done?
Answer: Our team members today are very different than in the past. They are very diverse in many ways as we have Gen X’s and now Gen Y’s and still many Millenials. Many are well educated and understand the digital age we live in and work well together, while some still have challenges. While we face new challenges in our current climate and with different generations, etc., the success of our team members still relies on a core set of basics for success and structure. Although our teams face an ever growing set of challenges, there are a few key factors that managers can focus on to help their teams succeed.
Read: If I have 2 team members, how should I divide the duties?
Download: Office Manager Daily Duties
Download: Treatment Coordinator Daily Duties
Download: Financial Coordinator Daily Duties
Download: Scheduling Coordinator Daily Duties
Additionally, be sure you have job descriptions for each position and that it covers the duties they are expected to do. We offer those on the site as well under our documents section and they can easily be found by using the search option for job descriptions. Lastly, be sure to have regular team meetings & individual meetings with them to check in and make sure they have what they need to succeed.
With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.
