Q:  *How to avoid patients walking into the office vs them calling/texting the office to let you know that they have arrived? 


A: Make sure when you confirm their appointment you go over the new protocols. It should also be added to any communications – texts, emails – going out to patients.    Some  offices are locking the door and putting a sign on the door or sidewalk to remind them again of the rules.   You may also want to let patients know of the consequences of not following the policies put in place. “If you are not able to follow the new process put in place for your safety, we may have to reschedule your appointment. Timing of appointments is critical right now and abiding by the new rules will help us see you on time and be able to care for you appropriately.”

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Attitudes, Barriers and Conversations – Discover the keys that bring your patients to YES! Empower yourself and your team to understand… 

Learn More

Our patients’ attitudes towards us are based on their entire experience. Maximize the value of every patient that walks through your door by learning…

Learn More

2020 has forced business owners to pivot and adapt.  Join us live! All sessions are recorded and you will have additional access to the replay after the event.

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.