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Question: How do you answer - do you take my insurance?

We want to appeal to out of network patients too, so how do you answer, “do you take my insurance”?

ANSWER: This question has to be answered with yes or something positive. A patient only knows typically to ask two types of questions when they call into a dental office, something having to do with their pocket book or their insurance book. If the office starts their answer with no, then the patient just wants to hang up.Members only resources

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To learn how to better handle dental insurance discussions in your dental practice, watch these training videos!

Module 5 Insurance Discussion
This series delves into the insurance questions you will face on a day to day basis and how to handle the subsequent insurance discussion with your patient. Before a patient accepts treatment, they will typically defer to “only what insurance covers” and this becomes a barrier to scheduling treatment. The videos in this series work through several insurance issues and questions one by one, including calculating benefits, handling “insurance focused” patients, and looking ahead to prepare for insurance questions and issues. Front Office Rocks recommends that you complete Calculating Dental Insurance Benefits, I am Only Doing What the Insurance Covers and How to Handle the “Insurance Focused” Patient first to learn how to handle the most frequent insurance/patient topics in the office. Then, complete the series with Looking Ahead to Avoid Insurance Issues and Communicating with Patients About Insurance and Financial Obligations to gain insight into proper insurance preparation and communication about insurance with patients.
Unit 1 Calculating Dental Insurance Benefits (8:40)
Unit 2 I Am Only Doing What The Insurance Covers (7:44)
Unit 3 How to Handle The "Insurance Focused" Patient (7:19)
Unit 4 Looking Ahead to Avoid Insurance Issues (11:29)
Unit 5 Communicating with Patients about Insurance and Financial Obligations (12:25)