Question: How do you answer - do you take my insurance?

We want to appeal to out of network patients too, so how do you answer, “do you take my insurance”?

ANSWER: This question has to be answered with yes or something positive. A patient only knows typically to ask two types of questions when they call into a dental office, something having to do with their pocket book or their insurance book. If the office starts their answer with no, then the patient just wants to hang up.Members only resources

You are unauthorized to view this page.

To learn how to better handle dental insurance discussions in your dental practice, watch these training videos!

Module 5 Insurance Discussion
This series delves into the insurance questions you will face on a day to day basis and how to handle the subsequent insurance discussion with your patient. Before a patient accepts treatment, they will typically defer to “only what insurance covers” and this becomes a barrier to scheduling treatment. The videos in this series work through several insurance issues and questions one by one, including calculating benefits, handling “insurance focused” patients, and looking ahead to prepare for insurance questions and issues. Front Office Rocks recommends that you complete Calculating Dental Insurance Benefits, I am Only Doing What the Insurance Covers and How to Handle the “Insurance Focused” Patient first to learn how to handle the most frequent insurance/patient topics in the office. Then, complete the series with Looking Ahead to Avoid Insurance Issues and Communicating with Patients About Insurance and Financial Obligations to gain insight into proper insurance preparation and communication about insurance with patients.
Unit 1 Calculating Dental Insurance Benefits (8:40)
Unit 2 I Am Only Doing What The Insurance Covers (7:44)
Unit 3 How to Handle The "Insurance Focused" Patient (7:19)
Unit 4 Looking Ahead to Avoid Insurance Issues (11:29)
Unit 5 Communicating with Patients about Insurance and Financial Obligations (12:25)

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now


Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment


Attitudes, Barriers and Conversations – Discover the keys that bring your patients to YES! Empower yourself and your team to understand… 

Learn More

Our patients’ attitudes towards us are based on their entire experience. Maximize the value of every patient that walks through your door by learning…

Learn More

2020 has forced business owners to pivot and adapt.  Join us live! All sessions are recorded and you will have additional access to the replay after the event.

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.