Question: How do you deal with patients who are requesting a specific hygienist?

QUESTION: How do you deal with patients who are requesting a specific hygienist. We just had a patient cancel 5 min prior to their appointment because they were not seeing the hygienist they wanted to see. However, when a schedule falls apart we consolidate the hygiene schedule to one hygienist. Ideally, I want very few of these preferred hygienist patients but I don’t know how to control that.

ANSWER: For practices that have more than one provider seeing patients, ie… multiple hygienists or doctors, the best-case scenario for the office, is to be able to move the patients around as needed according to what works best for the schedule. However, there are some patients who only want to see a certain provider and of course, the office should honor that. Here are some suggestions on how to manage this issue.

1) Make sure the team is being very clear not to communicate to the patient that they will see a certain provider or offer the option to only see one provider. This is especially important from the clinical team, as they like to have the guarantee that a patient only wants to see them, however, it makes it very hard when that provider does not have availability or is not working. Members only resources

You are unauthorized to view this page.

To learn more about providing your dental patients with the best patient experience possible, visit the following doctor training webinar course module!

Module 9 Doctor: High-Level Leadership Communications
Everyone in a practice has the opportunity to be a leader, but the most obvious leader is the owner, who more often than not is also the Doctor. Dental school prepares doctors for a wide array of clinical situations, it does not however prepare them to be business owners. In our Courageous Leadership training, Laura and Katherine focus on how Doctors can become courageous leaders and truly identify their intentions for their practice.
Unit 1 Doctor: High-Level Leadership Communications (54:42)

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Coming April 2020

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Front Office Rocks hosts several training seminars and workshops throughout the year, in addition to speaking at conferences and local study clubs. Want to see all of our upcoming events?

Train with us live in person or watch live from your office. 

View All Events

When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

Train with us live in person or watch live from your office. 

Get Tickets

When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

  • Train with us live in person or watch live from your office. 

Get Tickets

To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

Train with us live in person or watch live from your office.

Get Tickets

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.