Q: We had a patient (nurse ) get very upset¬†ūüė°.¬†We asked the COVID-19 screening questions when she came in and she answered that she saw a COVID-19 patient yesterday. We told her we couldn‚Äôt see her for the prophy until after 14 days or if she tests negative.¬†She thinks we are discriminating.


A:  This is a tough situation because you want to care for her but you also need to keep everyone healthy and maintain your standards and protocols for safety.  She was honest when the question was asked, so make sure to thank her for that and explain your updated protocol as it pertains to COVID-19.  


Using the confirmation call to ask all of the pertinent questions is ideal because then you can avoid a situation like this.  It is also a good time to explain the changes you have made within the office, go over how the appointment will be different than usual, and  reinforce the need for all patients to follow the new protocols. The team needs to be ready to go over the protocols and prepared to be consistent and persistent when letting patients know that there are no exceptions.  It is all for the safety of the patients and the team members.



If this was an emergency patient and they needed to be seen, I recommend scheduling them as the last patient of the day so there is no issue of cross contamination with other patients in the office.  

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we‚Äôve created a ‚ÄúGetting Started Checklist‚ÄĚ designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started”¬†

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.

NOW AVAILABLE! 

We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly subscription is $249 per month for up to 10 team members and includes all of our foundation courses and corresponding resources. Mastery courses and additional training on our FORU platform is available with our membership option.

Sign Up Now

 

Our monthly membership starts at $369 per month for up to 20 team members and includes every course, module, and resource on our site, plus personalized onboarding and ongoing support.

Sign Up Now

 

Our annual membership is $3500 per year for up to 20 team members and includes every course, module, and resource on our site, that’s a savings of $1,100 over our monthly membership.¬†

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule Your Training Assessment

 

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching.¬†Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

786-244-3031

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.