Question: How do you suggest to handle recall with patients that are past due but "inactive"?
I was watching the hygiene scheduler video today and have a question. Regarding recall and past due recall, how would you handle a situation where some of these people that are past due and may have been erroneously placed on the “inactive” list but we’re not exactly sure what their status is, did they move, leave, or what?
ANSWER: I would play dumb and call again, I hope you get my humor. I am sure that there are some on the list that actually wanted you to stop calling or have already informed the office that they are not coming back. Unless you know for sure, I would not want to assume that all of them that are inactive are that way for a reason, especially if you think some were put on there erroneously.