Question: Laura mentioned outsourcing A/R and using a collections agency if needed. She talked about interviewing the companies. What would we ask and what’s important to know?
QUESTION: Laura mentioned outsourcing A/R and using a collections agency if needed. She talked about interviewing the companies. What would we ask and what’s important to know?
ANSWER:I recommend outsourcing things like Insurance Verification and Accounts Receivable when it makes sense for your practice. I think it’s much more important for your team to focus on the patients and exceptional customer service than sitting on the phone for hours with insurance companies or chasing down past due accounts. When it comes to a collections agency, there are many companies that are experts in this area and I highly recommend reaching out and interviewing them first to find out if they are the right fit for you and your practice.
Here are a few questions I would consider asking:
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