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Question: How to respond to negativity the right way!

QUESTION: How to respond to negativity the right way! We have an employee that is usually very easy going to work with but the second we give any constructive feedback, she becomes hostile and starts finger pointing at other employees and creating a negativity cycle for days until it blows over.

ANSWER: Unfortunately, morale will take the biggest hit, and that eventually affects the bottom line as well. When morale suffers because the bad employee is perpetuating a culture no one wants to work in, the office will experience increased turnover. You may also start to lose existing patients and fail to retain new patients if no one wants to be in contact with the bad employee. Instead of the bad employee working for the office, this employee is controlling the office with their undesirable behaviors or lack of motivation. In short, the ongoing employment of this individual brings emotional and financial costs for every day they continue to clock in.Members only resources

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To learn more about how to manage your staff and dental team, watch this training webinar and following course module!

Module 2 Staff Management
Welcome to Staff Management. Staff Management is the second video series in the Office Manager course and in this series we demonstrate how to manage your staff in various situations. As the Office Manager, you will be expected to address a multitude of issues ranging from counseling an employee to managing overdue recare and outstanding treatment calls. In addition, you are expected to set the tone for the office and ensuring your staff is well trained. In this video series, we provide a detailed overview on each of these topics and a few others to help you create a productive and positive atmosphere in the office. Front Office Rocks recommends that you begin this series by completing Outline for Staff Meetings, The Importance of Staff Training, and Training Employees fist. Next, complete Counseling an Employee, Setting the Tone for the Office, and Staff Issues which will prepare you to deal directly with employee issues, as they arise. Finally, view Managing Overdue Recare & Outstanding Treatment Calls to complete your Staff Management training.
Unit 1 Outline For Staff Meeting (14:04)
Unit 2 The Importance of Staff Training (2:24)
Unit 3 Training Employees (7:41)
Unit 4 Counseling an Employee (7:22)
Unit 5 Setting the Tone for the Office (7:15)
Unit 6 Staff Issues (8:49)
Unit 7 Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)