Question: How to respond to negativity the right way!

QUESTION: How to respond to negativity the right way! We have an employee that is usually very easy going to work with but the second we give any constructive feedback, she becomes hostile and starts finger pointing at other employees and creating a negativity cycle for days until it blows over.

ANSWER: Unfortunately, morale will take the biggest hit, and that eventually affects the bottom line as well. When morale suffers because the bad employee is perpetuating a culture no one wants to work in, the office will experience increased turnover. You may also start to lose existing patients and fail to retain new patients if no one wants to be in contact with the bad employee. Instead of the bad employee working for the office, this employee is controlling the office with their undesirable behaviors or lack of motivation. In short, the ongoing employment of this individual brings emotional and financial costs for every day they continue to clock in.Members only resources

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To learn more about how to manage your staff and dental team, watch this training webinar and following course module!

Module 2Staff Management
Welcome to Staff Management. Staff Management is the second video series in the Office Manager course and in this series we demonstrate how to manage your staff in various situations. As the Office Manager, you will be expected to address a multitude of issues ranging from counseling an employee to managing overdue recare and outstanding treatment calls. In addition, you are expected to set the tone for the office and ensuring your staff is well trained. In this video series, we provide a detailed overview on each of these topics and a few others to help you create a productive and positive atmosphere in the office. Front Office Rocks recommends that you begin this series by completing Outline for Staff Meetings, The Importance of Staff Training, and Training Employees fist. Next, complete Counseling an Employee, Setting the Tone for the Office, and Staff Issues which will prepare you to deal directly with employee issues, as they arise. Finally, view Managing Overdue Recare & Outstanding Treatment Calls to complete your Staff Management training.
Unit 1Outline For Staff Meeting (14:04)
Unit 2The Importance of Staff Training (2:24)
Unit 3Training Employees (7:41)
Unit 4Counseling an Employee (7:22)
Unit 5Setting the Tone for the Office (7:15)
Unit 6Staff Issues (8:49)
Unit 7Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

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This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

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When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

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To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

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As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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