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Question: I really don't have time to train my employees...

QUESTION: I really don’t have time for training my employees. We’ve tried in the past, but it always falls to the wayside. I’ve asked my team to take initiative and asked them to help each other. Isn’t it just easier to have my team show the new employees the ropes or how they do it? Or have the current employees train their replacements?

ANSWER: You can use training to learn a skill or you can use training as a consistent positive reinforcement tool.

In a dental office, there is huge value in regular and consistent training. We all deserve to take a step back from production to work on ourselves! Now, let’s talk about whether your employees should train each other and their replacements. Are you at your maximum production? Is your schedule packed with high value appointments with less than 5% cancellations and no-shows? It’s in our nature to pick up shortcuts and bad habits along the way, there’s no getting around it. That’s why we encourage experienced employees to take some refresher courses along with new employees.

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To learn more about how to train your staff and dental team, watch this training webinar and following course module!

Module 2 Staff Management
Welcome to Staff Management. Staff Management is the second video series in the Office Manager course and in this series we demonstrate how to manage your staff in various situations. As the Office Manager, you will be expected to address a multitude of issues ranging from counseling an employee to managing overdue recare and outstanding treatment calls. In addition, you are expected to set the tone for the office and ensuring your staff is well trained. In this video series, we provide a detailed overview on each of these topics and a few others to help you create a productive and positive atmosphere in the office. Front Office Rocks recommends that you begin this series by completing Outline for Staff Meetings, The Importance of Staff Training, and Training Employees fist. Next, complete Counseling an Employee, Setting the Tone for the Office, and Staff Issues which will prepare you to deal directly with employee issues, as they arise. Finally, view Managing Overdue Recare & Outstanding Treatment Calls to complete your Staff Management training.
Unit 1 Outline For Staff Meeting (14:04)
Unit 2 The Importance of Staff Training (2:24)
Unit 3 Training Employees (7:41)
Unit 4 Counseling an Employee (7:22)
Unit 5 Setting the Tone for the Office (7:15)
Unit 6 Staff Issues (8:49)
Unit 7 Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)