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Question: If I have two front office team members how should I divide the duties?

QUESTION: If I have two front office team members how should I divide the duties (receptionist/scheduler) and (treatment/insurance/financial coordinator)?

ANSWER: How you divide those tasks can really be done in a couple of ways. Begin by identifying where each team member shines. What are they great at and what do they like to do? Where do you see the most success from each employee? When a team member likes what they are doing, like answering the phones or ensuring the schedule is full and they are good at it, then assign that responsibility to them. Remember, others can help out in this area but one person is ultimately in charge to make sure it is getting done and done well.Members only resources

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To learn more about how to manage your staff and dental team, watch this training webinar and following course module!

Module 2 Staff Management
Welcome to Staff Management. Staff Management is the second video series in the Office Manager course and in this series we demonstrate how to manage your staff in various situations. As the Office Manager, you will be expected to address a multitude of issues ranging from counseling an employee to managing overdue recare and outstanding treatment calls. In addition, you are expected to set the tone for the office and ensuring your staff is well trained. In this video series, we provide a detailed overview on each of these topics and a few others to help you create a productive and positive atmosphere in the office. Front Office Rocks recommends that you begin this series by completing Outline for Staff Meetings, The Importance of Staff Training, and Training Employees fist. Next, complete Counseling an Employee, Setting the Tone for the Office, and Staff Issues which will prepare you to deal directly with employee issues, as they arise. Finally, view Managing Overdue Recare & Outstanding Treatment Calls to complete your Staff Management training.
Unit 1 Outline For Staff Meeting (14:04)
Unit 2 The Importance of Staff Training (2:24)
Unit 3 Training Employees (7:41)
Unit 4 Counseling an Employee (7:22)
Unit 5 Setting the Tone for the Office (7:15)
Unit 6 Staff Issues (8:49)
Unit 7 Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)