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Question: Should I only hire staff with dental experience?

ANSWER: We had a question asking about if we need to hire somebody with dental experience or not when hiring for the dental office. This is one of my favorite topics and it is also a reason I founded and started Front Office Rocks.

Watch Laura’s YouTube video message here to find more of her thoughts on the topic or continue reading on below!

My background, just to tell you a little bit about it is, I was married to a dentist for twenty-two years, I was married to him through dental school and we opened two practices together. I’ve been in dentistry and around dentistry for a very long time.

When I started in dentistry in 2002, I didn’t know anything about teeth. I didn’t know teeth had numbers, I didn’t know procedure codes. I didn’t know surfaces, I didn’t know Dentrix, Eaglesoft, I didn’t know anything. I knew human resources, management, sales, and marketing. I was in the corporate world when he went to dental school. He then decided to open a practice and said, “Hey, come work for me! It’ll be amazing.” So that’s how I got into dentistry. I didn’t know anything about the dental part of things but what I knew was sales and marketing and management and I bring that value to the practice. I had to learn all the other things but you can learn these things right, which is really why I started Front Office Rocks. I would have people telling me all the time, there’s no place to teach them, there’s nobody to teach things like dental codes and procedures and scheduling and Confirmation calls and all of that. So that’s why we have Front Office Rocks is to solve that problem.

So let me talk about my reasons why I think that you do not have to hire based on dental experience.

I think there are multiple reasons. Now, I’m not saying there’s not amazing Rockstar dental professionals out there, if you found somebody with experience that is amazing! I’ve trained tons of people who now work in multiple offices and they’re Rockstars, but many times it’s hard to find somebody with dental experience and when you find somebody with dental experience a lot of times…Members only resources

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To learn more about hiring your dental team and managing a dental practice, watch this training webinar and following course module!

Module 2 Staff Management
Welcome to Staff Management. Staff Management is the second video series in the Office Manager course and in this series we demonstrate how to manage your staff in various situations. As the Office Manager, you will be expected to address a multitude of issues ranging from counseling an employee to managing overdue recare and outstanding treatment calls. In addition, you are expected to set the tone for the office and ensuring your staff is well trained. In this video series, we provide a detailed overview on each of these topics and a few others to help you create a productive and positive atmosphere in the office. Front Office Rocks recommends that you begin this series by completing Outline for Staff Meetings, The Importance of Staff Training, and Training Employees fist. Next, complete Counseling an Employee, Setting the Tone for the Office, and Staff Issues which will prepare you to deal directly with employee issues, as they arise. Finally, view Managing Overdue Recare & Outstanding Treatment Calls to complete your Staff Management training.
Unit 1 Outline For Staff Meeting (14:04)
Unit 2 The Importance of Staff Training (2:24)
Unit 3 Training Employees (7:41)
Unit 4 Counseling an Employee (7:22)
Unit 5 Setting the Tone for the Office (7:15)
Unit 6 Staff Issues (8:49)
Unit 7 Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)