Question: Should I only hire staff with dental experience?

ANSWER: We had a question asking about if we need to hire somebody with dental experience or not when hiring for the dental office. This is one of my favorite topics and it is also a reason I founded and started Front Office Rocks.

Watch Laura’s YouTube video message here to find more of her thoughts on the topic or continue reading on below!

My background, just to tell you a little bit about it is, I was married to a dentist for twenty-two years, I was married to him through dental school and we opened two practices together. I’ve been in dentistry and around dentistry for a very long time.

When I started in dentistry in 2002, I didn’t know anything about teeth. I didn’t know teeth had numbers, I didn’t know procedure codes. I didn’t know surfaces, I didn’t know Dentrix, Eaglesoft, I didn’t know anything. I knew human resources, management, sales, and marketing. I was in the corporate world when he went to dental school. He then decided to open a practice and said, “Hey, come work for me! It’ll be amazing.” So that’s how I got into dentistry. I didn’t know anything about the dental part of things but what I knew was sales and marketing and management and I bring that value to the practice. I had to learn all the other things but you can learn these things right, which is really why I started Front Office Rocks. I would have people telling me all the time, there’s no place to teach them, there’s nobody to teach things like dental codes and procedures and scheduling and Confirmation calls and all of that. So that’s why we have Front Office Rocks is to solve that problem.

So let me talk about my reasons why I think that you do not have to hire based on dental experience.

I think there are multiple reasons. Now, I’m not saying there’s not amazing Rockstar dental professionals out there, if you found somebody with experience that is amazing! I’ve trained tons of people who now work in multiple offices and they’re Rockstars, but many times it’s hard to find somebody with dental experience and when you find somebody with dental experience a lot of times…Members only resources

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To learn more about hiring your dental team and managing a dental practice, watch this training webinar and following course module!

Module 2Staff Management
Welcome to Staff Management. Staff Management is the second video series in the Office Manager course and in this series we demonstrate how to manage your staff in various situations. As the Office Manager, you will be expected to address a multitude of issues ranging from counseling an employee to managing overdue recare and outstanding treatment calls. In addition, you are expected to set the tone for the office and ensuring your staff is well trained. In this video series, we provide a detailed overview on each of these topics and a few others to help you create a productive and positive atmosphere in the office. Front Office Rocks recommends that you begin this series by completing Outline for Staff Meetings, The Importance of Staff Training, and Training Employees fist. Next, complete Counseling an Employee, Setting the Tone for the Office, and Staff Issues which will prepare you to deal directly with employee issues, as they arise. Finally, view Managing Overdue Recare & Outstanding Treatment Calls to complete your Staff Management training.
Unit 1Outline For Staff Meeting (14:04)
Unit 2The Importance of Staff Training (2:24)
Unit 3Training Employees (7:41)
Unit 4Counseling an Employee (7:22)
Unit 5Setting the Tone for the Office (7:15)
Unit 6Staff Issues (8:49)
Unit 7Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment


This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

Sign Your Team Up

When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

  • Train with us live in person or watch live from your office. 

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To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

Train with us live in person or watch live from your office.

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

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  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

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