Question: Should I sign up with every PPO plan, a few PPO plans or no PPO plan?

ANSWER: Deciding on which, if any PPO plans your office should sign up with depends on many factors, such as your demographic, competition, age of your practice, the economy of where you are located and so much more.Members only resources

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To learn more about handling PPO plans in your dental practice, watch this training video and following course module!

Module 4How to Handle New Patient Calls
Welcome to How to Handle New Patient Calls. During this course, you will develop your telephone skills to include techniques for answering various types of new patient calls. New patient calls have an entire series dedicated to them because of the impact they have on the growth of your office. This portion of your dental front office training will navigate through five types of new patient calls and how to handle each. Remember, the phone is the lifeline to the dental office and how it is handled is a direct reflection on not only the new patient's first impression of the office but also the growth of your new patient numbers. This course will prepare you to answer each new patient call with confidence and ease and convert those new patient calls to scheduled patients. Front Office Rocks recommends that you complete Answering New Patient Calls, Getting New Patients Scheduled in 48 Hours and New Patient Interview first. Then, complete Answering PPO Questions and Second Opinion and Shoppers to learn how to address those very specific call types. At the conclusion of this series, you will be prepared to answer any new patient question that comes your way.
Unit 1Answering New Patient Calls (8:16)
Unit 2Get New Patients Scheduled in 48 hours (4:44)
Unit 3New Patient Interview (6:18)
Unit 4Answering Dental PPO Insurance Questions (6:27)
Unit 5Second Opinions and Shoppers (5:29)

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Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

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Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

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This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

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When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

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To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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