Question: Our schedule is full right now but we expect to have an empty hygiene schedule in a few months. What do we do?

ANSWER:

You are already ahead of the game because you are being proactive and not waiting for things to fall apart.  

How we handle the phone is crucial.  Are we allowing everyone to cancel? Or is the team  making every effort to get them in so we can take care of them.  What questions should you be asking? Oftentimes patients cancel because we ALLOW them to.  We don’t try to figure out what the issue is.  We let them off the hook too easily and we forget – this is about them and their health!  

Also, looking towards the fall, new patients are going to be just as important as ever, and how we handle those phone calls is what is going to help fill the schedule.    Anyone who is answering the phone needs to know how to answer patient questions accurately and appropriately.  You only get one chance to make a first impression and that happens on the phone.  Is each and every call answered with a smile?  Does each caller end the call with the offer of an appointment in the next 48 hours?  The answer should be YES to both and if that is not happening in your office, you need to get your team trained NOW. 

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

2020 has forced business owners to pivot and adapt. Now more than ever the way we hire, who we hire and how we train is evolving. We are going to show you that you can learn to love hiring and how to train a new hire with no dental experience. Join us live! All sessions are recorded and you will have additional access to the replay after the event.

Sign Your Team Up

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
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