Question: I am concerned that her lack of experience is reflected in how she communicates with people. What can I do to help her speak more professionally?

Question: I have just hired a new team member.  She is young, this is her first “real” job and I am concerned that her lack of experience is reflected in how she communicates with people. What can I do to help her speak more professionally?

Answer: You have taken the first step by recognizing that you need help!  Setting a new team member up for success is so important and the best way to do that is with training.  Make sure there is an understanding of  what you expect and work on verbal skills through role playing.  Also, explain that your patients are the heart of your practice and caring for them and making them comfortable is your main goal.  Keeping communication positive is part of the process and that is a skill some people will need help with.  Practice! Practice! Practice! Is what creates confidence and allows team members to communicate well. Did you catch our workshop for New To Dental? If not, we have a replay available. Laura made sure to cover the basics of all dental offices; roles, responsibilities, positions and why working in the dental industry rocks! PLUS –  How to be successful in your first few weeks in your new dental career. I would highly recommend having your new hire watch this replay ASAP. 

Even the most experienced and educated employees still require training when they join your company. Maybe they just need to learn about the company culture or review the procedures your office uses. For employees and employers, on-the-job training is the best way to get up and running in the most efficient and effective way possible.

 

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

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  2. learn how to set up their students
  3. answer common questions about your subscription and account.

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