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Question: What more can we do to avoid Monday appointment cancellations and no-shows?

Hi Laura. My question is this… We work Monday to Thursday. On Thursday we confirm patients for Monday, the system also sends a text the day before. Still we have a lot of cancellations and no shows on Mondays. What do you suggest?

ANSWER:  Thank you for the great question. Monday is a popular day for cancellations for sure, but it is not because of your confirmations – it is because the patient is not being held accountable. These patients would probably cancel even if you confirmed them on Friday.

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