Question: What is the best way to implement a bonus system for our dental assistants?

QUESTION: We are trying to implement a bonus system for our assistants after reading Laura’s article. Right now, we have two goals one regarding night guards and the other for whitening. We are receiving push back from both assistants because they feel the goals aren’t fair – the numbers are too high and the one with the night guard goal feels it’s harder to achieve than the whitening goal and that she’s at a disadvantage. What is the best way to implement this with the assistants?

ANSWER: I have two thoughts on this situation. It’s fine if the office keeps the goals around night guards and whitening because the focus is on what the doctor wants to achieve. I would first start by looking at what they’ve done in these areas in the past. If they’ve only sold two whitening‘s in the last 30 days and the doctor set a goal to do 20 – that’s not realistic. It is important to know the set goals and how those relate to their past numbers for those procedures or items.Members only resources

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To learn more about implementing bonuses at your dental practice, watch this training webinar and following course module!

Module 5Team Building
Welcome to Team Building. Team Building is the fifth and final video series in the Office Manager course and in this series we look at developing an optimistic workplace through team building and managing in office gossip. It is important that the office atmosphere is productive and conducive to creating a positive experience for your patients. In this video series, we discuss how to team build, give examples of events, bonuses and games and teach you how to manage change and gossip in your office. Front Office Rocks recommends that you begin this series by completing Charity Events, Team Building Incentives, and Bonuses and Games first to become acquainted with various types of team building activities, office games, and incentives. Then, complete Implementing Change and Handling Gossip in the Office to look closer at how change and gossip impact the office and how to manage both in a positive way.
Unit 1Charity Events (4:04)
Unit 2Team Building Incentives (2:52)
Unit 3Bonuses and Games (6:25)
Unit 4Implementing Change (6:49)
Unit 5Handling Gossip in the Office (7:37)

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