Q: When should offices replace team members that have left because of child care, or other obligations, due to the effects of COVID 19 even though production/profits are down?

 

A:  Add team members as needed….

just like when a practice grows. There is no need to have extra team members around that may just end up having them sitting around and “having nothing to do”since schedules are not as full at the moment.  Also, as long as a team member is not overwhelmed with the tasks that are at hand for them currently. I would wait as we progress moving forward, post COVID-19 to stay in communication with your team and the office manager in morning huddles to see how they feel things are being handled and making sure no daily tasks are not slipping through the cracks. Make sure that the current team members are also completing the tasks of the previous team members that are no longer in the office. They can use our daily checklists as an example to make sure nothing is being missed.

Please see the following:
Download: Office Manager Daily Duties

Download: Treatment Coordinator Daily Duties

Download: Financial Coordinator Daily Duties

Download: Scheduling Coordinator Daily Duties

You could also consider outsourcing some of these daily duties as well, such as insurance and accounts receivable, instead of hiring someone new. It could help ease the stress of your team members and help the front office run more efficiently. You can outweigh the option of the cost for the outsourcing company compared to hiring a new team member.

Read: Insurance Outsourcing
Read: Should I hire an outside agency to collect installment payments?

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Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

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This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

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When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

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To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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