by Jennifer White | Feb 25, 2021 | Ask Laura Dental Office Q&A
Question: How are you handling rescheduling patients due to the pandemic/shut down? QUESTION: How are you handling rescheduling patients due to the pandemic/shut down? ANSWER: Take a breath. This has been an unusual and stressful time for everyone and we...
by Jennifer White | Jan 14, 2021 | Ask Laura Dental Office Q&A
Question: My front desk team is having a hard time scheduling new patients right now because we are booked out so far. What can they say to these patients? QUESTION: My front desk team is having a hard time scheduling new patients right now because we are...
by Jennifer White | Dec 17, 2020 | Ask Laura Dental Office Q&A
Question: I have filed a claim with Delta Dental for an impacted wisdom tooth and they denied it because they want myself, the dentist, to file a claim with medical first. I have never filed a medical claim and I am not what necessary steps need to be taken....
by Jennifer White | Dec 3, 2020 | Ask Laura Dental Office Q&A
Question: My front desk team is spending too much time on the phone with patients. They get involved in long conversations that do not go anywhere. How do I teach them to cut back on the "chit chat" and get people scheduled! QUESTION: My front desk team is...
by Jennifer White | Nov 17, 2020 | Ask Laura Dental Office Q&A
Question: I have systems in my office but no one is using them properly? How do I get my team on the same page? QUESTION: I have systems in my office but no one is using them properly? How do I get my team on the same page? ANSWER: Great question! The...
