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The New Patient Effect

One thing I notice while speaking with so many dental professionals is an obsessive focus on getting “more new patients.” It makes sense—we need to get new patients in the door for a dental office to thrive. But many offices focus so much on the new patient numbers,...

The Best Way to Handle Office Manager Drama

I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first. Without patients, there can be no dentistry. But, the...

Before You Offer a Bonus, Consider Your Plan

At the beginning of each year, bonuses are a popular topic in the dental industry. This makes sense, as dentists are trying to figure out how to make the new year better than the last. Many clinicians look for ways to motivate their team to hit new goals for the year,...