by Front Office Rocks | Jun 25, 2020 | Ask Laura Dental Office Q&A
What is everyone doing with clinical staff coming up to the front area? We have extra computers for them to work on and they have lab slips up here. Answer: I believe right now, there should be a clearly defined clinical and non-clinical area. Everything clinical... by Front Office Rocks | Jun 25, 2020 | Dental Team Training
Henry Ford said The only thing worse than training an employee and having them leave is not training the employee and having them stay. The Best Investment You Can Make In Your Practice Is Investing In Your Team. 40% of employees with poor training will leave the... by Front Office Rocks | Jun 23, 2020 | Ask Laura Dental Office Q&A
Question: There was and is a lack of management and direction in the front office. So I am looking to help them create more structure and be more systematic. How can this be done? Answer: Our team members today are very different than in the past. They are very... by Front Office Rocks | Jun 18, 2020 | Ask Laura Dental Office Q&A
Q: *How to avoid patients walking into the office vs them calling/texting the office to let you know that they have arrived? A: Make sure when you confirm their appointment you go over the new protocols. It should also be added to any communications – texts,... by Front Office Rocks | Jun 17, 2020 | Dental Team Training, Hiring
When a new person is hired, typically the team is excited as it not only offers a new, fresh face to add to the team but it means additional help. The issue with the new fresh face is that when it arrives at your office, most of the team has not prepared for the idea... by Front Office Rocks | Jun 16, 2020 | Ask Laura Dental Office Q&A
Q: How many patients does Front Office Rocks recommend for a healthy 1 doctor & 3 hygienist practice? We currently have 3314 active patients who have been in our office in the past year and a half. The staff has been killing themselves for 2 years so we are... by Front Office Rocks | Jun 12, 2020 | Ask Laura Dental Office Q&A
Q: When should offices replace team members that have left because of child care, or other obligations, due to the effects of COVID 19 even though production/profits are down? A: Add team members as needed…. just like when a practice grows. There is no... by Front Office Rocks | Jun 10, 2020 | Ask Laura Dental Office Q&A
Q: We had a patient (nurse ) get very upset . We asked the COVID-19 screening questions when she came in and she answered that she saw a COVID-19 patient yesterday. We told her we couldn’t see her for the prophy until after 14 days or if she tests negative. She thinks... by Front Office Rocks | May 28, 2020 | Ask Laura Dental Office Q&A
Question: We have added about 4-5 hours per week, per hygienist to fit in urgent patients who missed an appointment while we were closed. I’m wondering if you would recommend that we schedule in 6 months with our pre- COVID 19 schedule, or plan on keeping this... by Front Office Rocks | May 27, 2020 | Ask Laura Dental Office Q&A
Question: What should I have staff do during this down time? The office is slow staff has done a lot of cleanup of supplies and rooms already. Answer: If your team has opportunities (I don’t like using the word down time) available during the day and you feel... by Front Office Rocks | May 21, 2020 | Ask Laura Dental Office Q&A
Question: “I’m an office manager. I want to see if Laura has a suggestion or a way to keep track of staff when the office manager is not on site? How to still manage and monitor away from the office?” Answer: If you have proper systems in place you... by Front Office Rocks | May 20, 2020 | Ask Laura Dental Office Q&A
I understand that right now we are all trying to survive and we are just in the moment trying to push through. We are hoping for things to get back to normal soon! You don’t want to change the way we would handle our patients and the care that we provide for... by Front Office Rocks | May 20, 2020 | Ask Laura Dental Office Q&A
Question: We have an in-house membership discount plan for patients without insurance where the patient pays $400 per year to get 2 cleanings, exams, etc. and 10% off dental work. We need to create a fee schedule for this plan so our books aren’t all out of... by Front Office Rocks | May 14, 2020 | Ask Laura Dental Office Q&A
Question:When calling a patient to confirm their appointment, what should I be saying? Answer from Coach Missy: Even before the pandemic, we had specific skills we used when confirming appointments -the type of appointment scheduled, repeating the date and time at... by Front Office Rocks | May 8, 2020 | Ask Laura Dental Office Q&A
Ask Laura: Help I’m afraid to ask my employee… Help! I am a doctor and I am afraid to ask my employee how she feels about certain things at our office, and with her job honestly, because I am afraid of what she will say. How do you suggest I have this... by Front Office Rocks | Apr 30, 2020 | Doctor Articles
As dentists prepare to reopen their practice, there’s going to be challenges. One thing you can control is how you plan to run your schedule. This post is a continuation from last week. If you missed tips 1-3 you can catch them here. I have outlined 6 things... by Front Office Rocks | Apr 29, 2020 | Ask Laura Dental Office Q&A
*** Special Edition *** Every week we answer individual questions from offices, but the below answer is a result of multiple offices asking about what a re-open looks like at the front office. Things will not be “typical” in the dental office when we ‘re-open’ our... by Front Office Rocks | Apr 23, 2020 | Doctor Articles
How to Set Up the Dental Office Schedule For Opening Back Up Wow that elevated quickly, didn’t it? One week we are up and running with a very successful start of the year and the next week we are closed and not seeing any patients or very few, depending on the... by Front Office Rocks | Apr 22, 2020 | Ask Laura Dental Office Q&A
Question: How can I explain to patients to pay for their limited exam out of pocket so they don’t use up the periodic exam? I would like some tips on how to approach patients when it comes to paying out of pocket. Answer: It is important to know and understand... by Front Office Rocks | Apr 9, 2020 | Collections & AR
How to Send Statements and collect on Patient Balances – Without being the bad guy? In the dental office, we work really hard to do our best to verify patients’ benefits. We enter the insurance correctly in the system. We get the most accurate estimate for... by Front Office Rocks | Apr 1, 2020 | Ask Laura Dental Office Q&A
Question: Do you have scripting to use when rescheduling patients? QUESTION: Do you have some scripting to use when rescheduling patients? We have discontinued any non emergent or urgent treatment for the next 3 weeks. My office administrator is fairly new... by Front Office Rocks | Mar 20, 2020 | Doctor Articles
What Would Laura Do First I have been an office manager during the good times and the bad times, and I can tell you that we always come out of it. I know that this bad time or dip is not like any other, but you will come out of it. Your perception and approach during... by Front Office Rocks | Mar 19, 2020 | Dental Team Training
How to WOW dental patients with amazing customer service! Have you ever taken the time to see how differently your team members define ‘good’ customer service? This happens all too often with dental teams and we see the effects these differing views can... by Front Office Rocks | Mar 12, 2020 | Doctor Articles
Dental office checklists: Your key to systems optimization! Checklists in the dental office may not be the newest of ideas, however we do see many teams implementing the use of checklists ALL wrong! There are many trainers, consultants, and speakers, who teach about... by Front Office Rocks | Mar 5, 2020 | Doctor Articles
Before You Print Another Dental Office Training Manual Try these 5 Alternatives I was recently asked “Should office managers have a training manual?” when chatting with one of our members who was looking to hire their first office manager. They also were...
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