ARTICLES BY FRONT OFFICE ROCKS

Cycle of Customer Service Training Success

Cycle of Customer Service Training Success

Learning to improve customer service is like learning to ride a bike. Both require practice and persistence, and both start with uncertainty and instability. With time and repetition, you gain confidence and develop muscle memory. Eventually, it becomes second nature,...

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How to Re-Establish Systems At The Dental Practice

How to Re-Establish Systems At The Dental Practice

The last year has brought about many changes in dental practices. Most offices have spent the last 12 months trying to keep the office running and that has meant pushing aside some of the important systems and protocols that we rely on to keep things running smoothly...

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How to Request Online Reviews?

ANSWER: Great question! First, let me say CONGRATULATIONS! I am glad you realize how important online reviews are to the practice. People are looking online for help with making decisions about everything from restaurants to healthcare providers. So, it only makes...

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DentistryIQ: Why Office Manuals Do Not Work

DentistryIQ: Why Office Manuals Do Not Work

As Originally Published in Dentistry IQ on February 9th, 2021. Here is the problem with the idea of buying an operations manual “off the shelf”: Every office is different. Every business does things differently. Each task is done specifically the way that particular...

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The Best Way to Train A New Dental Hire

The Best Way to Train A New Dental Hire

When a new person is hired, typically the team is excited as it not only offers a new, fresh face to add to the team but it means additional help.  The issue with the new fresh face is that when it arrives at your office, most of the team has not prepared for the...

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How to help your team keep control of phone calls

QUESTION: My front desk team is spending too much time on the phone with patients.  They get involved in long conversations that do not go anywhere.  How do I teach them to cut back on the "chit chat" and get people scheduled!  ANSWER: Great question!  We all want to...

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How to implement office systems into your practice

QUESTION: I have systems in my office but no one is using them properly?  How do I get my team on the same page? ANSWER: Great question!  The intention of office systems and protocols is to create efficiency, consistency and flow in the office.  What I have found is...

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