ARTICLES BY FRONT OFFICE ROCKS

20 Tips to Motivate Your Team

Owners often think money is the main motivator for employees, however studies show that if a person is paid what they feel is fair compensation, there are other ways they find their motivation.

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How to Treat the Disease of Dental Office Drama

Drama and gossip are as prevalent in the dental industry as periodontal disease. Drama is a fungus and it grows like one, so it makes sense that failure to control office drama will lead it to grow even more. What can you do about it? Let’s look at it clinically, like we do with periodontal disease.

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10 Things You Should Never Say To Dental Patients

A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.

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