ARTICLES BY FRONT OFFICE ROCKS
Hey Laura! Can you do a video about employees having their cell phones out at the front desk and patients or other employees seeing it out and on it? I think employees hearing from you make such a difference.
Thank you for attending Laura’s recent webinar with Andre Shirdan, of The Crew Process. We promised you the webinar replay and have included it for you below. Please enjoy the recording! Watch it here. Looking for Andre's Eaglesoft Group on Facebook? Join Andre's...
Owners often think money is the main motivator for employees, however studies show that if a person is paid what they feel is fair compensation, there are other ways they find their motivation.
Drama and gossip are as prevalent in the dental industry as periodontal disease. Drama is a fungus and it grows like one, so it makes sense that failure to control office drama will lead it to grow even more. What can you do about it? Let’s look at it clinically, like we do with periodontal disease.
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.
Should my dental team receive overtime pay for morning huddles? ANSWER: Yes, the employees need to be paid for the huddle. Anytime the employees are required to do anything, such as be there for the morning huddle, they have to be paid.
We recently hired a front office employee to replace a leaving employee who then stayed, what should I do?
We recently hired a new front office employee to replace a leaving team member who then decided to stay, do you have any suggestions? ANSWER: Here are my suggestions to help in this situation…
A patient is refusing to pay a balance and threatening bad social media reviews if we call collections, do you have any advice?
A patient is refusing to pay a balance and threatening bad social media reviews if we call collections, do you have any advice? ANSWER: Wow – that is a tough one! I am sorry to hear that you are dealing with this issue. Here are a few of my thoughts.
How do you explain to a patient not wanting x-rays that the doctor will no longer see them as a patient if they don’t get their BWs done every year?
Can you provide any advice for getting out of network with dental insurance? ANSWER: Here are a few of my suggestions: 1) Get involved with the Facebook…
Can you help me maximize our hygiene schedule to meet our goals? ANSWER: Thank you for reaching out to me about this, I am glad to hear that you are…
I am new to the front office and have a question about verifying dental insurance. ANSWER: Welcome to dental, I hope you end up loving it as much as I do!
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