Front Office vs. Back Office: How to Unite Your Dental Team

Take a moment to put yourself in the following scenario.You wake up in the morning with a feeling of dread about going to work. First thing when you walk into the office, you’re greeted by an environment that is negative, dull, or just feels like an energy suck. You spend the day trying to just get your job done and avoid interacting with co-workers as much as possible.

read more

New Office Policy: No One Gets Time Off

Just imagine, as an owner or office manager—wouldn’t it be great if you could write a new policy that absolutely no one is ever allowed to come to work late, leave early, get sick, take time off, or (for that matter) have a single unproductive moment when they are clocked in?

read more

20 Tips to Motivate Your Team

Owners often think money is the main motivator for employees, however studies show that if a person is paid what they feel is fair compensation, there are other ways they find their motivation.

read more

How to Treat the Disease of Dental Office Drama

Drama and gossip are as prevalent in the dental industry as periodontal disease. Drama is a fungus and it grows like one, so it makes sense that failure to control office drama will lead it to grow even more. What can you do about it? Let’s look at it clinically, like we do with periodontal disease.

read more

10 Things You Should Never Say To Dental Patients

A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.

read more

Enroll In A Course Today

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.