ARTICLES BY FRONT OFFICE ROCKS
Will Social Media Get Your Office New Patients? No!
This may get me in trouble with the marketing gurus I know and respect. For that, I am sorry (sort of). I think any dental office that focuses their attention on social media to get new patients will be sorely disappointed. Before the marketing masterminds get too...
A Positive Spin on Appointments and Periodontal Intervention
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk handles those calls is paramount to creating a full and productive hygiene schedule. How do you explain the need for ongoing care, hygiene...
Do What Makes Sense, Not Just “The Way We Have Always Done It”
I spend a lot of time in dental offices, observing the day-to-day systems that they use. Frankly, I see a lot of systems, policies, and office flow that don’t make much sense. Let me give you some real-life examples that I have actually observed: Answering the phones...
Want More Production, Collections, and New Patients? Answer Your Phone!
I don’t know many office managers or dentists who would answer no to the question, “Do you want more new patients, higher production, and better collections?” Who wouldn’t? Even if your office is already doing well in one of those areas, I can guarantee you’re...
Excellent Front Office Systems: An Interview with Laura Hatch
Gary Takacs and The Thriving Dentist Podcast Show. Systems are SO very important in a Thriving practice! In this Show Gary interviews his friend Laura Hatch on Front Office Systems that are necessary for your practice to achieve full potential. In this interview,...
Having a Hard Time Implementing Change in Your Dental Practice?
Doctors and office managers often ask me how they make changes happen in their office. They tell me stories about all the things they’ve done to motivate their teams, and efforts they’ve made to push positive change in the office, only to hear grumbling from the...
Insurance Outsourcing: Is it right for your dental office?
We get a lot of questions about insurance outsourcing. Insurance is one of the biggest headaches in the office and can be the cause of much stress and anxiety for the front office team. There are several companies that offer insurance outsourcing, and my office...
Does Your Dental Office Manager Job Feel More Like a Bad Marriage?
Dental office managers play extremely important roles in the success of the practice. But if your relationship feels like a bad marriage, it's time to arrange a meeting with the dentist to get both of you on the same page. Being a dental office manager can be...
What Do You Need to Know About Ordering Dental Supplies?
Given that I’ve been an office manager for over 10 years, you would think I would have everything in my dental office running perfectly or at the very least know everything that is going on in every department. However, as an office manager, I am more of a “jack of...
You Can Fix Your Dental Schedule in One Day by Taking Three Simple Steps
It’s the one thing we can all agree on: when we walk in the office in the morning and look at the schedule, there is zero possibility the day will run as planned. How often does the schedule ever run the way it looked in the morning? Various issues come up – patients...
5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor...
It’s Time to Clean the Old Accounts in Your Dental Practice
What are your dental practice's guidelines for accounts receivables (AR)? Do those guidelines make sure your practice collects what you're owed? This front office manager shares her expertise for getting AR up to speed. As office manager, you’re responsible for...
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