ARTICLES BY FRONT OFFICE ROCKS
When Do You Talk to Patients About Outstanding Balances?
Originally posted on Igniteda.net. Please visit their site to login and view the original article. If you read patient complaints on the internet about dental offices, the thing they are most upset about typically has something to do with money, insurance, or...
Negative Reviews: 6 Suggestions from an Office Manager on How to Handle Them
Let me begin by saying I am not an online or marketing guru. I know many amazing marketing professionals in our industry that I would happily recommend when it comes to the latest and the greatest about managing your online reputation and how to handle negative...
Why It’s Important to Make Time to Train: How to Use Your Implementation Manual
Do you ever wish there was a manual for life? You know detailed instructions outlining how to manage the big things in your life – going to school, getting a job, finding the right person, raising kids. As you know, life does not come with a manual, but your Front...
34 Ways To Increase Your Patient Retention – The Ultimate Guide
This article was originally posted on www.getweave.com. We have shared it here for our visitors and clients as a resource for their own patient retention issues and questions. You can read the first 15 ways to increase patient attention here, but please visit Weave...
Why It’s Important to Make Time to Train
As dental professionals, we often sacrifice our own professional growth to meet the daily demands. Don’t let your practice or your staff take a backseat to training. Here’s why you should make time for training. If you’re like most professionals, sometimes you find...
Teaching Dental Office Staff How to Prioritize
At a recent speaking event, a new dental office staff member asked me something I’d never been asked before. The question threw me off because it wasn’t easy to answer, and there was no obvious answer. When I went back to my office on Monday, and since I have new...
The Myth of “My Patients Have No Money”
Here is an important thing to understand about your patients who say they “just don’t have the money” for the dental work they need... Most of your patients really do have enough money to cover their dental health needs. They just choose to spend it on other things....
Can You Move a Patient’s Appointment?
Yes! With the right training, communication, and follow-through, there is absolutely no reason that patients cannot be moved to help make the schedule the best it can be. In fact, when done correctly, I actually encourage it. Before you start moving patients to...
What Happens When Your Practice Runs on Autopilot?
When your front office suffers, your whole office suffers. Find out what you need to keep your practice healthy. Recently, we had an upset in our practice, and I thought sharing our experience might help others. I have been the office manager of my husband’s practice...
6 Tips for Increasing Staff Performance
How to make sure your team is doing their very best. Improving employee performance is an ongoing process. In a previous article, we talked about the reasons why continual training is essential—Staff Efficiency and Productivity, Staff Motivation and Ownership, and...
Importance of Next Appointment Notes
Every patient should be leaving the office with their next appointment scheduled. However, there is one more important step that should happen besides booking the appointment, and that is putting in good appointment notes. When booking a patient’s appointment, it is...
3 Reasons Why Continual Training Is Essential
Dental managers and owners invest a great deal of time and money in making sure that their office equipment is well-maintained and up to current standards. But many practices overlook the importance of maintaining an even more important resource: their staff. Don’t...
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