ARTICLES BY FRONT OFFICE ROCKS
How Important is the First Day for Your New Dental Employee?
For many offices, finding and hiring good team members is a difficult process. It can really take a long time to find the right fit. Once the potential great new employee is hired, office managers and doctors think that the hiring process is over, but I'm here to tell...
One Single Issue Divides the Front and Back Dental Office Teams
In a recent conversation with several front office team members, what I heard over and over is that there is a “great divide” between the front office team and the clinical team in the back. What’s usually the cause of this divide? It comes down to one single...
3 Ways to Handle an Unmotivated Employee
Unmotivated employees can bring down a whole team, so addressing the problem quickly is important. Motivated employees are ones who love taking on a new idea and running with it. They are ones who are always looking for ways that they can contribute and help the...
Handling Dental Staff Issues Before They Get Out of Hand
Not all dental team members are always going to get along or see eye-to-eye. But the important thing is to keep the peace on the team and to nip team members' disagreements in the bud before they get out of hand. Nothing should stand in the way of excellent dental...
How Long Should You Keep Trying to Reactivate Patients?
I’m asked this question a lot by the dental office managers and owners that I meet... and my answer may surprise you. First of all, let me emphasize how important it is to make sure that all your patients leave your office with their next appointment scheduled. This...
Is Your Answering Machine Message Keeping New Dental Patients Away?
Like most dentists and dental teams, you understand the importance of bringing in new patients, and you know why the phones are the most vital connection to acquiring those new patients. That’s why my Front Office Rocks training offers so much concrete information on...
Put Yourself in Their (Your Dental Patients’) Shoes
Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in any of the scenarios described here. Scenario 1 You walk into a medical office. As you’re standing at the front desk, you can clearly see two...
Turning a Compliment into a Referral or a Review
If your office is offering the best dental care and amazing customer service, then you are hearing compliments from your patients each and every day. The question is, are you making the most of those compliments? Many times, offices miss the opportunity to turn a...
What’s the most important piece of technology in your dental office? It’s probably not what you think
If I were to ask 100 dentists, “What is the most important piece of technology in your dental office?” I can imagine what the responses would be—CEREC, digital x-rays, Invisalign, 3-D CT, and many, many more. However, the most important piece of equipment is not what...
Speed vs. Quality: 3 Reasons Why Being Productive is Not Your Only Concern
Dentists focus a lot on production. I hear these questions all the time: “How can I produce more in a certain period of time? How can I make my hygienists more productive?”. Dentists are constantly asking, “What was our production today versus goal?”. As owners or...
3 Reasons New Employees Shouldn’t Answer the Phones
While it may seem like the logical place to start a new employee, answering the phone might be one of the tasks that requires the most training. It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for...
Thursday Troubleshooter: RDH Allowing Insurance to Guide Patient Treatment
QUESTION: We have a hygienist in our office whose idea of treating patients is based on their insurance coverage and benefits. We at the front office know and have explained the necessity for x-rays. Not only do insurance carriers need updated documentation, but we...
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