3 Ways to Handle an Unmotivated Employee

Unmotivated employees can bring down a whole team, so addressing the problem quickly is important. Motivated employees are ones who love taking on a new idea and running with it. They are ones who are always looking for ways that they can contribute and help the...

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Handling Dental Staff Issues Before They Get Out of Hand

Not all dental team members are always going to get along or see eye-to-eye. But the important thing is to keep the peace on the team and to nip team members' disagreements in the bud before they get out of hand. Nothing should stand in the way of excellent dental...

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How Long Should You Keep Trying to Reactivate Patients?

I’m asked this question a lot by the dental office managers and owners that I meet... and my answer may surprise you. First of all, let me emphasize how important it is to make sure that all your patients leave your office with their next appointment scheduled. This...

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Put Yourself in Their (Your Dental Patients’) Shoes

Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in any of the scenarios described here. Scenario 1 You walk into a medical office. As you’re standing at the front desk, you can clearly see two...

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Turning a Compliment into a Referral or a Review

If your office is offering the best dental care and amazing customer service, then you are hearing compliments from your patients each and every day. The question is, are you making the most of those compliments? Many times, offices miss the opportunity to turn a...

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3 Reasons New Employees Shouldn’t Answer the Phones

While it may seem like the logical place to start a new employee, answering the phone might be one of the tasks that requires the most training. It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for...

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