ARTICLES BY FRONT OFFICE ROCKS
Make Dental Patients Your Priority, Not Their Insurance
I talk with dental teams around the country, and I often hear that the biggest issue for them is that they don’t have enough new patients. When I ask them questions about this problem, I find out that dental teams are viewing patients as very insurance-driven. Staff...
Hiring Rock Star Employees, Part 10: The Power of a First Impressions
In the last installment of this series, I recommended that you give equal weight to the first impression of a candidate by your current staff. Now that your staff has had a chance to weigh in, it’s time to consider your first impression of the candidate. At this...
Hiring Rock Star Employees Part 9: Your Secret Weapon for the In-Person Interview
Now that you’ve narrowed it down to a few great candidates, the moment of truth is here: your potential new team member is walking into the office. But if you’re thinking this is the moment of reckoning, when you’ll get to size up the candidate for yourself, hold that...
“Just a Cleaning”? Absolutely Not! But it Takes a Dental Team Effort to Get Patients on Board
I recently wrote an article for DentistryIQ where I discussed how our office noticed patients were not scheduling their recare appointments because we referred to the appointment as “just” a cleaning. This minimized the importance of the appointment and allowed...
Front Office Can Help Remove ‘Just a Cleaning’ Image From the Minds of Dental Patients
Our office recently experienced a breakthrough in getting our patients scheduled for recare appointments. It’s hard to get patients to schedule this type of appointment before they leave the office. They were saying, “I’ll have to call you later to schedule. I don’t...
The Dental Patient Hand Off Don’t Drop the Ball
There are many elements to integrate high-quality customer service into a dental office, but I find the best way to do this is to start one step at a time. This article focuses on one of the missed opportunities in many dental offices that will not only improve customer service for your patients…
Why Trying to Hire the Perfect Employee is a Huge Mistake
Why Trying to Hire the Perfect Employee is a Huge Mistake. How many perfect people do you imagine are scanning ads for dental jobs? If you guessed somewhere between zero and few, you are right. Managers make the mistake of writing job ads to attract the perfect employee when they should be writing to attract a great employee.
A Controversial Hiring Strategy That Actually Works
Most dentists and dental office managers know that hiring and retaining great employees is the key to success for any dental office. But exactly how to make that happen seems like a mystery. Is it really just a question of getting lucky?
5 Issues That Get in the Way of Hiring Good Employees
My background is in the corporate world. I’ve worked in sales, management, recruiting and human resources. When my husband wanted me to come to work in his dental office I did a lot of research. I learned very quickly the major differences of the dental world and the rest of corporate America…
From Top to Bottom Motivating Employees
Before I became a dental office manager, I earned a master’s degree in Organizational Development. Consultants in this field help businesses grow by implementing organizational changes to enhance employee knowledge, effectiveness, and overall performance.
Difference of Training vs. Consulting
The Difference of Training vs. Consulting. I am a dental office manager and a dental trainer, both of which I just love. I can’t believe I get to do what I love, which doesn’t make it feel like work but more like a hobby every single day. Did I always know this is what I wanted to do? No!
Enroll In A Course Today
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.