How many breaks is too many for employees?

ANSWER: I have two ways to go about answering this question for you. First part is a management answer and then the second is a legal answer.  If you are questioning how many times your team members are getting up to go use the restroom or take breaks, then do you...

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5 Ways to Make Hiring (Almost) Painless

Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...

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How do you handle dental patients that refuse to wear masks?

ANSWER:  You are not alone.  The pandemic has created a need for changes in protocols and has also created a space for people to question whether or not they feel the rules apply to them.   Good communication with your patients is your best defense against the rule...

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What to do with your PPE Payments

PPE payments have become the latest problem for all Insurance Coordinators in the dental field.  Many offices have decided to not charge PPE but you now are getting a bulk payment for PPE and you are unsure what to do with it.  What to do with these payments are what...

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We are wanting to offer some payment plans for our patients.

QUESTION: We are wanting to offer some payment plans for our patients. I am looking more for an agreement that we can have the patient sign. How can we best track these in-house specifically....we are splitting payment up between 2+ payments and we want to have that...

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Training Is The Best Investment You Can Make In Your Team

Henry Ford said The only thing worse than training an employee and having them leave is not training the employee and having them stay. The Best Investment You Can Make In Your Practice Is Investing In Your Team. 40% of employees with poor training will leave the...

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How do I prevent patients from walking in?

Q:  *How to avoid patients walking into the office vs them calling/texting the office to let you know that they have arrived?  A: Make sure when you confirm their appointment you go over the new protocols. It should also be added to any communications - texts, emails...

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