ARTICLES BY FRONT OFFICE ROCKS
How many breaks is too many for employees?
ANSWER: I have two ways to go about answering this question for you. First part is a management answer and then the second is a legal answer. If you are questioning how many times your team members are getting up to go use the restroom or take breaks, then do you...
5 Ways to Make Hiring (Almost) Painless
Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...
How do you handle dental patients that refuse to wear masks?
ANSWER: You are not alone. The pandemic has created a need for changes in protocols and has also created a space for people to question whether or not they feel the rules apply to them. Good communication with your patients is your best defense against the rule...
What to do when patients are not answering or returning communications
A member asked me for help and I wanted to share this with everyone. "Right now we have a Huge number of patients that are non responsive to calls/texts I know in some of my forums other office managers are pulling their hair out too but if the pt isn't calling or...
What to do with your PPE Payments
PPE payments have become the latest problem for all Insurance Coordinators in the dental field. Many offices have decided to not charge PPE but you now are getting a bulk payment for PPE and you are unsure what to do with it. What to do with these payments are what...
We expect to have an empty fall hygiene schedule – What do we do?
ANSWER: You are already ahead of the game because you are being proactive and not waiting for things to fall apart. How we handle the phone is crucial. Are we allowing everyone to cancel? Or is the team making every effort to get them in so we can take care of...
Ditch the Dental Phone Scripts and Teach The Front Desk To Have H.E.A.R.T
The phone is definitely not the most high-tech device in your office, but it’s the most important and it can make or break a dental office. Without it, we wouldn’t have the opportunity to use all those other pieces of equipment. The phone is the technology that keeps...
We are wanting to offer some payment plans for our patients.
QUESTION: We are wanting to offer some payment plans for our patients. I am looking more for an agreement that we can have the patient sign. How can we best track these in-house specifically....we are splitting payment up between 2+ payments and we want to have that...
The Clinical team is coming to the front office, what should they be doing?
What is everyone doing with clinical staff coming up to the front area? We have extra computers for them to work on and they have lab slips up here. Answer: I believe right now, there should be a clearly defined clinical and non-clinical area. Everything clinical...
Training Is The Best Investment You Can Make In Your Team
Henry Ford said The only thing worse than training an employee and having them leave is not training the employee and having them stay. The Best Investment You Can Make In Your Practice Is Investing In Your Team. 40% of employees with poor training will leave the...
How can I create more structure and systems in the front office?
Question: There was and is a lack of management and direction in the front office. So I am looking to help them create more structure and be more systematic. How can this be done? Answer: Our team members today are very different than in the past. They are very...
How do I prevent patients from walking in?
Q: *How to avoid patients walking into the office vs them calling/texting the office to let you know that they have arrived? A: Make sure when you confirm their appointment you go over the new protocols. It should also be added to any communications - texts, emails...
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