How do I prevent patients from walking in?

Q:  *How to avoid patients walking into the office vs them calling/texting the office to let you know that they have arrived?  A: Make sure when you confirm their appointment you go over the new protocols. It should also be added to any communications - texts, emails...

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When should we hire back or replace team members?

Q: When should offices replace team members that have left because of child care, or other obligations, due to the effects of COVID 19 even though production/profits are down?   A:  Add team members as needed.... just like when a practice grows. There is no need...

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How Do You Handle Patients with COVID Contact?

Q: We had a patient (nurse ) get very upset . We asked the COVID-19 screening questions when she came in and she answered that she saw a COVID-19 patient yesterday. We told her we couldn’t see her for the prophy until after 14 days or if she tests negative. She thinks...

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Pre-Covid Schedule and 6 Months Out

Question: We have added about 4-5 hours per week, per hygienist to fit in urgent patients who missed an appointment while we were closed. I'm wondering if you would recommend that we schedule in 6 months with our pre- COVID 19 schedule, or plan on keeping this...

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What should my team do during downtime?

Question: What should I have staff do during this down time? The office is slow staff has done a lot of cleanup of supplies and rooms already. Answer: If your team has opportunities (I don't like using the word down time) available during the day and you feel all...

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New Patients During the Pandemic

I understand that right now we are all trying to survive and we are just in the moment trying to push through. We are hoping for things to get back to normal soon! You don't want to change the way we would handle our patients and the care that we provide for them....

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Help: I’m afraid to ask my employee for feedback

Ask Laura: Help I'm afraid to ask my employee... Help! I am a doctor and I am afraid to ask my employee how she feels about certain things at our office, and with her job honestly, because I am afraid of what she will say.  How do you suggest I have this conversation?...

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