ARTICLES BY FRONT OFFICE ROCKS
6 Scheduling Tips You Must Consider Before Business Returns to Normal: Part 1
How to Set Up the Dental Office Schedule For Opening Back Up Wow that elevated quickly, didn’t it? One week we are up and running with a very successful start of the year and the next week we are closed and not seeing any patients or very few, depending on the...
How to Explain “Out Of Pocket” & Limited Exams to Patients
Question: How can I explain to patients to pay for their limited exam out of pocket so they don't use up the periodic exam? I would like some tips on how to approach patients when it comes to paying out of pocket. Answer: It is important to know and understand your...
Sending Patient Statements: Tips for Collecting on AR and Balances
How to Send Statements and collect on Patient Balances - Without being the bad guy? In the dental office, we work really hard to do our best to verify patients' benefits. We enter the insurance correctly in the system. We get the most accurate estimate for the...
Do you have scripting to use when rescheduling patients?
Question: Do you have scripting to use when rescheduling patients? ANSWER from Laura Hatch: We are in a weird time where we are having to cancel a weeks worth of scheduled patients or they are cancelling on us, depending on the status of your office.
What Would Laura Do First
What Would Laura Do First? I have been an office manager during the good times and the bad times, and I can tell you that we always come out of it.
How to WOW dental patients with amazing customer service!
How to WOW dental patients with amazing customer service! Have you ever taken the time to see how differently your team members define ‘good’ customer service?
Dental office checklists: Your key to systems optimization!
Dental office checklists: Your key to systems optimization! Checklists in the dental office may not be the newest of ideas, however, we do see many teams implementing the use of checklists ALL wrong!
Before You Print Another Dental Office Training Manual Try these 5 Alternatives
Before You Print Another Dental Office Training Manual Try these 5 Alternatives. I was recently asked “Should office managers have a training manual?” when chatting with one of our members who was looking to hire their first office manager.
How to create amazing newsletters
How to Create Amazing Newsletters! I had a member recently ask me about communication with patients and what we should be communicating in letters and emails. It made me think about the value of sending newsletters to our patients and how important regular communication really is.
Is Craigslist a viable option to post a hiring advertisement for a new hygienist?
QUESTION: Is Craigslist a viable option to post a hiring advertisement for a new hygienist? ANSWER from Laura Hatch: Yes, you can still use Craigslist to post your job announcement; however, it shouldn’t be the only place you look for new employees when hiring.
What is assisted hygiene and does it really work?
QUESTION: What type of schedule have you seen work where the doctor incorporates assisted hygiene into their schedule? The reason they want to do this is because they are having trouble finding a good hygienist willing to see eight patients a day. They are in San Francisco and have a super competitive market for new employees. ANSWER: What assisted hygiene means is the hygienist works with a dental assistant so they can see more patients per day. In this type of schedule the assistant is doing part of the duties during the appointment.
Dividing Up Front Office Duties
Dividing Up Front Office Duties. What makes a great front office team member? The number one attributed skill is multi-tasking.
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