ARTICLES BY FRONT OFFICE ROCKS

How to Better Communicate with Your Dental Patients Online

How to Better Communicate with Your Dental Patients Online! Our patients don’t see us sometimes for six months between their appointments and they don’t think about us between visits. It’s not like they’re wondering, “what’s going in my dental office? I wonder how my dentist or my hygienist are doing?”.

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Should I only hire staff with dental experience?

Question: Should I only hire staff with dental experience? ANSWER: We had a question asking about if we need to hire somebody with dental experience or not when hiring for the dental office. This is one of my favorite topics and it is also a reason I founded and started Front Office Rocks.

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I have a question regarding being the leader.

QUESTION: I have a question regarding being the leader. You gave an example of washing the dishes if you see there are dishes in the sink. What if you are continually washing the dishes and no one takes the initiative to do the task and it’s a given that “oh you’ll do it. How do you handle that? ANSWER: In one of my training videos here on Front Office Rocks I talk about being a leader in the organization and that you don’t have to have a title after your name to be a leader.

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Your Team Cannot Read Your Mind

Your Team Cannot Read Your Mind! People cannot read your mind. No one but you really knows what you are thinking, your hopes, your goals, your ethics, etc., unless you tell them. People can guess or make assumptions about these things, based on observing what you do, but ultimately, they won’t know for sure unless you tell them.

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Overcoming the “Buts” in Your Dental Practice

Description: Overcoming the “buts” in your dental practice –- is that really the best reason to reject change? When trying to grow your dental office or your dental team, the only thing standing in your way is the perception of what’s possible.

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Should the front desk employees be responsible for marketing the dental practice?

Question: Should the front desk employees be responsible for marketing the dental practice? ANSWER: This is a hard question to answer because marketing can mean many different things depending upon who you ask. Your Front Office Team plays a huge role in converting marketing leads into new patients and encouraging patients to leave reviews and provide referrals.

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How can I implement change without rocking the boat?

QUESTION: I bought a practice with existing staff….how can I change things or start implementing new things without rocking the boat or making the existing team feel threatened? ANSWER: We answered a similar question a few weeks ago and you can read it here. Change can make employees feel uncomfortable because it’s unknown and different. If they’ve always done it this way, you’re asking them to change a habit.

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How to respond to negativity the right way!

How to respond to negativity the right way. QUESTION: We have an employee that is usually very easy going to work with but the second we give any constructive feedback, she becomes hostile and starts finger pointing at other employees and creating a negativity cycle for days until it blows over.

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Help! My staff is defensive whenever I suggest trying something new…

QUESTION: Help! My staff is defensive whenever I suggest trying something new/something else and they’re very hesitant to change. It’s not personal, I just want to see if we can do it better. ANSWER: There’s a correct way to implement change and it should be a positive experience. Sit down with your team and discuss why you’d like to make this change and what your plan is, then open the discussion up to getting the team’s feedback.

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10 Tips To Becoming A Respected Leader

10 Tips To Becoming A Respected Leader. Defining what good leadership means is hard. Many times we see that leadership may be put upon someone by giving them a title, but this does not necessarily mean they will be good at it or earn respect from others.

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