ARTICLES BY FRONT OFFICE ROCKS
A Guide to Smooth Sailing: Why Your Dental Practice is Leaking Money and Losing Patients
A Guide to Smooth Sailing: Why Your Dental Practice is Leaking Money and Losing Patients! Can you guess what one thing patients always tend to complain about as a dental practice grows?
Are You Frustrated and Burned Out As An Office Manager?
Are You Frustrated and Burned Out As An Office Manager? So many dental office managers feel that they are stuck between a rock and a hard place. No matter what they do, they can’t make traction with their doctor, the office or their team.
Making patients comfortable in your practice
Customer service is important in all industries. In dentistry, there is an added issue with our customers, i.e. the issue of fear. Because of the added concern or fear that many people have, we must offer an even higher level of customer service.
7 Keys to Building Your Dental Office Dream Team
Every dentist dreams of having the best dental team. Likewise, every employee hopes that the office they work at will be an amazing office, and every patient wants to find an office that will be the best fit for them.
How to Successfully Implement a Nontraditional Hours Policy
How to Successfully Implement a Nontraditional Hours Policy. Does your office have extended patient hours, split shifts, or weekend hours? (Some quick definitions: “extended hours” refers to hours that fall outside of the normal 8 am to 6 pm range; “split shift” involves having two different shifts working…
Should I sign up with every PPO plan, a few PPO plans or no PPO plan?
Should I sign up with every PPO plan, a few PPO plans or no PPO plan? ANSWER: Deciding on which, if any PPO plans your office should sign up with depends on many factors, such as your demographic, competition, age of your practice, the economy of where you are located and so much more.
Webinar Replay: What does your practice say about you without even saying a word? 40 Tips in 40 Minutes!
Welcome to the encore webinar feature of 40 Tips in 40 Minutes, with Laura Hatch and Andrea Greer! What does your practice say about you without even saying a word?
Should I hire an outside agency to collect installment plans?
Is it worth having an outside agency handle installment payment from patients even though I have to pay them? ANSWER: Again, it is so much smarter to have an outside company handle the installment payments with the patient, rather than trying to do it in-office. The dental front office team is not trained in, nor do they want to be a collections department.
Dealing with dual dental insurances takes time, patience, and a little bit of math
Dealing with dual dental insurances takes time, patience, and a little bit of math. Dental office managers have big jobs dealing with insurance companies. The job is doubled when patients carry two insurances.
How do you gently let a patient know that you cannot adjust what the insurance doesn’t pay for (especially since it is insurance fraud)?
How do you gently let a patient know that you cannot adjust what the insurance doesn’t pay for (especially since it is insurance fraud)? ANSWER: The best policy is honesty so telling the patient that you cannot adjust anything as it is insurance fraud is the best answer. There is no reason to make up an elaborate answer to this question…
How do you answer – do you take my insurance?
How do you answer – do you take my insurance? ANSWER: This question has to be answered with yes or something positive. A patient only knows typically to ask two types of questions when they call into a dental office, something having to do with their pocket book or their insurance book.
How can your dental office actually ensure that your patients are receiving great customer service?
Everyone in the dental industry knows that great customer service is one of the essential elements for success. Without patients, we don’t have a job. But what exactly does “customer service” mean?
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