ARTICLES BY FRONT OFFICE ROCKS
Should I accept installment payments from patients?
Should I accept installment payments from patients? ANSWER: The first thing that I was taught getting into the dental industry early on was to always remember that we are a dental office and not a bank. You should not accept installment payments from patients in office and only work with a third-party finance company if the patient does not want to or cannot pay in full.
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What’s the best way to handle patient no-shows?
What’s the best way to handle patient no-shows? ANSWER: The office needs to be in control of their schedule and not fill it with flakey patients, so the best way to handle no shows is to get the patient’s commitment of the importance to show up, their agreement that they won’t not show up again without notice and charge a deposit to reschedule if it makes sense.
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Why Most Dental Training is Useless (and How to Make It Better)
Why Most Dental Training is Useless (and How to Make It Better) I’ve met dentists like this—have you? They do hundreds of hours of advanced continuing education but never…
How does one handle patient refunds?
How does one handle patient refunds? ANSWER: Patient refunds are either done because the patient over paid for treatment or the treatment did not get done or get done to satisfaction of the patient. Either way, it is important that they money get refunded to the patient in a timely manner so that the patient does not get upset or upset even more if there is a delay.
Onboard Your New Employee Like a Rockstar
Turnover in the dental industry is huge, and most dentists or office managers dread the thought of having to hire yet again. The hiring process is a burden for so many reasons—increasing your already heavy workload with doing interviews and reviewing resumes…
How can our office minimize cancellations or last minute no-shows?
How can our office minimize cancellations or last minute no-shows? ANSWER: There are three types of cancellations: new patient, hygiene and doctor production, each with their own issues. To minimize new patient cancellations, slow down, build rapport with the new patient, handle all their questions, and get them scheduled to come in within 48-72 hours.
Part 2: 7 True Secrets to Running A Successful Dental Office
Join us for Part 2, of our 2 part series, 7 True Secrets to Running A Successful Dental Office, to learn even MORE about mastering the art of successfully managing a dental practice!
7 True Secrets to Running A Successful Dental Office
Join us for Part 1, of our 2 part series, 7 True Secrets to Running A Successful Dental Office, to learn more about mastering the art of successfully managing a dental practice!
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