Latest From Laura

Read the latest news & tips from Laura on how to improve your Dental Practice

 

How to Re-Establish Systems At The Dental Practice

How to Re-Establish Systems At The Dental Practice

The last year has brought about many changes in dental practices. Most offices have spent the last 12 months trying to keep the office running and that has meant pushing aside some of the important systems and protocols that we rely on to keep things running smoothly...

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How to Request Online Reviews?

ANSWER: Great question! First, let me say CONGRATULATIONS! I am glad you realize how important online reviews are to the practice. People are looking online for help with making decisions about everything from restaurants to healthcare providers. So, it only makes...

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How to Re-Establish Systems At The Dental Practice

How to Re-Establish Systems At The Dental Practice

The last year has brought about many changes in dental practices. Most offices have spent the last 12 months trying to keep the office running and that has meant pushing aside some of the important systems and protocols that we rely on to keep things running smoothly...

read more

How to Request Online Reviews?

ANSWER: Great question! First, let me say CONGRATULATIONS! I am glad you realize how important online reviews are to the practice. People are looking online for help with making decisions about everything from restaurants to healthcare providers. So, it only makes...

read more
DentistryIQ: Why Office Manuals Do Not Work

DentistryIQ: Why Office Manuals Do Not Work

As Originally Published in Dentistry IQ on February 9th, 2021. Here is the problem with the idea of buying an operations manual “off the shelf”: Every office is different. Every business does things differently. Each task is done specifically the way that particular...

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The Best Way to Train A New Dental Hire

The Best Way to Train A New Dental Hire

When a new person is hired, typically the team is excited as it not only offers a new, fresh face to add to the team but it means additional help.  The issue with the new fresh face is that when it arrives at your office, most of the team has not prepared for the...

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How to help your team keep control of phone calls

QUESTION: My front desk team is spending too much time on the phone with patients.  They get involved in long conversations that do not go anywhere.  How do I teach them to cut back on the "chit chat" and get people scheduled!  ANSWER: Great question!  We all want to...

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How to implement office systems into your practice

QUESTION: I have systems in my office but no one is using them properly?  How do I get my team on the same page? ANSWER: Great question!  The intention of office systems and protocols is to create efficiency, consistency and flow in the office.  What I have found is...

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We Just Hired A New Unexperienced Employee How Do We Train?

Question: I have just hired a new team member.  She is young, this is her first "real" job and I am concerned that her lack of experience is reflected in how she communicates with people. What can I do to help her speak more professionally? Answer: You have taken the...

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How to outsource A/R and or use a collections agency

QUESTION: Laura mentioned outsourcing A/R and using a collections agency if needed. She talked about interviewing the companies. What would we ask and what’s important to know? ANSWER:I recommend outsourcing things like Insurance Verification and Accounts Receivable...

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How many breaks is too many for employees?

ANSWER: I have two ways to go about answering this question for you. First part is a management answer and then the second is a legal answer.  If you are questioning how many times your team members are getting up to go use the restroom or take breaks, then do you...

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5 Ways to Make Hiring (Almost) Painless

Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...

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How do you handle dental patients that refuse to wear masks?

ANSWER:  You are not alone.  The pandemic has created a need for changes in protocols and has also created a space for people to question whether or not they feel the rules apply to them.   Good communication with your patients is your best defense against the rule...

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What to do with your PPE Payments

PPE payments have become the latest problem for all Insurance Coordinators in the dental field.  Many offices have decided to not charge PPE but you now are getting a bulk payment for PPE and you are unsure what to do with it.  What to do with these payments are what...

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We are wanting to offer some payment plans for our patients.

QUESTION: We are wanting to offer some payment plans for our patients. I am looking more for an agreement that we can have the patient sign. How can we best track these in-house specifically....we are splitting payment up between 2+ payments and we want to have that...

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Training Is The Best Investment You Can Make In Your Team

Henry Ford said The only thing worse than training an employee and having them leave is not training the employee and having them stay. The Best Investment You Can Make In Your Practice Is Investing In Your Team. 40% of employees with poor training will leave the...

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How do I prevent patients from walking in?

Q:  *How to avoid patients walking into the office vs them calling/texting the office to let you know that they have arrived?  A: Make sure when you confirm their appointment you go over the new protocols. It should also be added to any communications - texts, emails...

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