by admin | Jan 29, 2019
Excellent Customer Service Guide [Infographic] This Dental Receptionist resource document is designed to remind your team how to handle new patients, and how to do it in a way that builds rapport and provides excellent customer service and additional value to your...
by admin | Dec 16, 2018
Handling Late Patients This Dental Receptionist resource provides a lesson document to make notes on during the video to enhance your skills while handling a late patient. As the Receptionist, it is your job to do all that you can to get patients to arrive on time,...
by admin | Dec 16, 2018
Asking for Referrals This Dental Receptionist resource document provides tips for asking for referrals, suggested scripts and an area to write your own “ask for a referral script.” Tips for Asking for Referrals Referrals should always be asked for face-to-face....
by admin | Dec 16, 2018
Missing Teeth Overview This Dental Receptionist resource document illustrates the different options for replacing a tooth or multiple teeth, when it is needed. Missing Teeth Overview Bridges are false teeth that are designed to “bridge” the gap created by...
by admin | Dec 16, 2018
Perio-Gum Disease Overview This Dental Receptionist resource document explains and illustrates what periodontal or gum disease is and how it is treated. Perio / Gum Disease Overview What causes gum disease? Bacterial plaque – a sticky, colorless film that constantly...
