Excellent Customer Service Guide [Infographic] This Dental Receptionist resource document is designed to remind your team how to handle new patients, and how to do it in a way that builds rapport and provides excellent customer service and additional value to your...
Handling Late Patients This Dental Receptionist resource provides a lesson document to make notes on during the video to enhance your skills while handling a late patient. As the Receptionist, it is your job to do all that you can to get patients to arrive on time,...
Asking for Referrals This Dental Receptionist resource document provides tips for asking for referrals, suggested scripts and an area to write your own “ask for a referral script.” Tips for Asking for Referrals Referrals should always be asked for face-to-face....
Missing Teeth Overview This Dental Receptionist resource document illustrates the different options for replacing a tooth or multiple teeth, when it is needed. Missing Teeth Overview Bridges are false teeth that are designed to “bridge” the gap created by...
Perio-Gum Disease Overview This Dental Receptionist resource document explains and illustrates what periodontal or gum disease is and how it is treated. Perio / Gum Disease Overview What causes gum disease? Bacterial plaque – a sticky, colorless film that constantly...
