As a Receptionist, you are responsible for managing the entire reception area of your dental office. Anyone, including current patients, new patients, shopping patients or salespeople, can walk in the front door at any moment and this can be challenging at times. This on-demand dental receptionist training, along with the accompanying front office training documents and policies in this category will aid you in learning how to handle some of the more common issues that arise and train you how to keep all the daily activities in your area under control.
Front Office Rocks recommends that you begin your online dental Receptionist training with Reception Organization and Management. In this course, you will be introduced to the basics of dental reception, as it sets the groundwork for you to grown in your position. Follow your first course with Telephone Skills and Etiquette and Customer Service to familiarize yourself with the expectations of managing a busy dental office phone line and the various visitors to the practice. Now, you are ready to expand your training in dental receptionist responsibilities, by completing New Patient Calls and New Patient Appointments. Finally, complete your dental front training coursework by watching Introduction to Dental. The last video in the six-course series will give you the basics of what is happening behind the front desk in the operatory of the office. Basics you should know to be the most effective in your position.
Cross and continuous training is a useful tool that benefits the entire team. As the Receptionist, there are many opportunities to learn outside of your existing role. The other positions in the office handle a variety of tasks and we recommend you become familiar with what the rest of the team does. Please visit the Scheduling, Treatment Coordinator, and Financial Coordinator courses to learn more about these important functions in your office.
Each course contains five to seven focused videos to complement your online front desk dental training, followed by a ten question quiz to test your knowledge.
In your role, you will handle a variety of activities and patients throughout the day, every day. Front office on-demand videos prepare you to handle each patient and every situation with confidence and ease.