TEAM TRAINING: Back Office Terminology & Definitions Periodontist: A specialty dentist who’s focus is on the structures surrounding the teeth as well as gums. Periodontists are primarily concerned with the prevention, diagnosis and treatment regarding diseases...
TEAM: HAND OFFS Remember – each office is different! Our documents are intended as suggestions and guidelines only and can be used as a starting point for conversation and your own system development. Receptionist first greets patient, welcomes them, checks them in...
TEAM: Scared or Angry patients TIP SHEET Acknowledge the patient’s fear No one wants to be told that their fear is irrational, and most of us who have worked in the dental field know that fear of the dentist (in some way, shape or form) is all too common. The most...
TEAM: Bullying TIP SHEET EXAMPLES OF BULLYING IN THE WORKPLACE Using experience and seniority as an excuse to treat you or others poorly Spreading lies or rumors throughout the office Undermining you in front of patients for minute reasons Throwing instruments,...
