Team Training: Back Office Terminology & Definitions

TEAM TRAINING: Back Office Terminology & Definitions Periodontist: A specialty dentist who’s focus is on the structures surrounding the teeth as well as gums. Periodontists are primarily concerned with the prevention, diagnosis and treatment regarding diseases...

Team: Hand Offs

TEAM: HAND OFFS Remember – each office is different! Our documents are intended as suggestions and guidelines only and can be used as a starting point for conversation and your own system development. Receptionist first greets patient, welcomes them, checks them in...

Team: Scared or Angry patients – Tip Sheet

TEAM: Scared or Angry patientsTIP SHEETAcknowledge the patient’s fearNo one wants to be told that their fear is irrational, and most of us who have worked in the dental field know that fear of the dentist (in some way, shape or form) is all too common. The most...

Team: Bullying – Tip Sheet

TEAM: BullyingTIP SHEETEXAMPLES OF BULLYING IN THE WORKPLACEUsing experience and seniority as an excuse to treat you or others poorlySpreading lies or rumors throughout the officeUndermining you in front of patients for minute reasonsThrowing instruments, pushing or...