Now that you have mastered Scheduling, the next step in the dental office is usually Treatment Coordinator. As the liaison between the patient and the dentist, a dental Treatment Coordinator is a high profile position. In this role, you work closely with the doctor to ensure that the patient understands the treatment itself and why it is needed. Organization, exceptional communication skills, a positive attitude, consistent follow-through and the ability to multi-task are keys to your success. Your priority is to assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the office.
The videos in this series will address each of your front office responsibilities while you help the patient navigate their concerns, such as insurance, payment, or scheduling conflicts as they make the decision to move forward with the work that will keep them healthy. In addition, we will look closely at the responsibility that comes with being the face of the office to the patient, the confidence you must have and the extensive knowledge of office policies and procedures that is required to do your job well while prioritizing the patient’s health.
Cross and continuous training is a useful tool that benefits the entire team. As the Treatment Coordinator, there are many opportunities to learn outside of your existing role. The other positions in the office handle a variety of tasks and we recommend you become familiar with what the rest of the team does. Please visit the Receptionist, Scheduling, and Financial Coordinator courses to learn more about these important functions in your office.
Front Office Rocks recommends that you begin your online dental office Treatment Coordinator training with Consultations. In this course, you build a foundation to understand your role; your purpose, patient questions and what the doctor is looking for in you. Next, in Treatment Planning, Discussing Money and Patient Acceptance you will focus on the patient in multiple areas: first call to treatment, treatment plan presentations, steps in patient payments, and post-op calls. Next, we will address how you manage the Insurance Discussion with the patient and how to handle the “insurance focused” patient. Finally, we will look at Unscheduled Treatment and how you play an important role in managing it.
Each course contains three to six focused videos to complement your online dental front office training, followed by a quiz to test your knowledge.
In your role, you will handle a variety of Treatment Coordinator activities and patients throughout the day, every day. Front office on-demand videos prepare you to handle each patient and every situation with confidence and ease.