ANSWER: Great question! First, let me say CONGRATULATIONS! I am glad you realize how important online reviews are to the practice. People are looking online for help with making decisions about everything from restaurants to healthcare providers. So, it only makes...
QUESTION: How are you handling rescheduling patients due to the pandemic/shut down? ANSWER: Take a breath. This has been an unusual and stressful time for everyone and we need to create a strategy that will decrease the stress for the team while helping our patients...
QUESTION: My front desk team is having a hard time scheduling new patients right now because we are booked out so far. What can they say to these patients? ANSWER: Typically, we like to get new patients in as soon as possible. This is because we want to let them know...
QUESTION: I have filed a claim with Delta Dental for an impacted wisdom tooth and they denied it because they want myself, the dentist, to file a claim with medical first. I have never filed a medical claim and I am not what necessary steps need to be taken. Please...
QUESTION: My front desk team is spending too much time on the phone with patients. They get involved in long conversations that do not go anywhere. How do I teach them to cut back on the "chit chat" and get people scheduled! ANSWER: Great question! We all want to...
QUESTION: I have systems in my office but no one is using them properly? How do I get my team on the same page? ANSWER: Great question! The intention of office systems and protocols is to create efficiency, consistency and flow in the office. What I have found is...
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