The last year has brought about many changes in dental practices. Most offices have spent the last 12 months trying to keep the office running and that has meant pushing aside some of the important systems and protocols that we rely on to keep things running smoothly...
As Originally Published in Dentistry IQ on February 9th, 2021. Here is the problem with the idea of buying an operations manual “off the shelf”: Every office is different. Every business does things differently. Each task is done specifically the way that particular...
Dividing Up Front Office Duties. What makes a great front office team member? The number one attributed skill is multi-tasking.
Are You Frustrated and Burned Out As An Office Manager? So many dental office managers feel that they are stuck between a rock and a hard place. No matter what they do, they can’t make traction with their doctor, the office or their team.
How to Successfully Implement a Nontraditional Hours Policy. Does your office have extended patient hours, split shifts, or weekend hours? (Some quick definitions: “extended hours” refers to hours that fall outside of the normal 8 am to 6 pm range; “split shift” involves having two different shifts working…
Everyone in the dental industry knows that great customer service is one of the essential elements for success. Without patients, we don’t have a job. But what exactly does “customer service” mean?
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