A Resource For Dental Insurance & Financial Coordinators

Two leaders in the industry have come together to create Insurance Mastery to guide you through the ups, downs and pitfalls of dental insurance. Laura Hatch, Founder of Front Office Rocks is joined by Colleen Huff, The Dental Insurance Coach, to take your insurance knowledge to an entirely new level. They have created Insurance Mastery to go beyond the foundation and basic insurance principles to develop skills that accelerate benefit payments and increase profits.

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Who Is Front Office Rocks? 

Front Office Rocks is the leader in online training for dental teams. Give your team the training they need in a way that makes the most sense for a busy dental practice. Our courses place an emphasis on customer service covering everything from the first phone call through the checkout process and scheduling recare appointments. Train your entire team for less than $5 a day!

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Our 6 Top Documents for Insurance & Financial Coordinators

Here are a few of our top documents for insurance and financial coordinator use.

Documents are a list only and only accessible to Front Office Rocks clients and are provided here as a sample of available resources.



Whether the claim was sent by mail or electronically, use this to manage outstanding insurance calls.

 Financial Coordinator Checklist

Track and monitor daily responsibilities specific to financial and insurance specific functions.


Outlines the duties of the financial coordinator with explanations as to what each step/duty is and why it is important.



Use this form to capture patient information, coverage percentages, frequency, and hygiene.



Lists treatments that typically require a narrative from insurance companies when submitting a claim.


Uses a sample insurance claim to identify important parts of each claim.


We recommend watching all the video modules in each unit, but if your team is in a crisis and needs answers now…

How Do I Verify Dental Insurance?

For new patients...
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For current patients...
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How do you handle predetermination in your office?

In my office...
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Do you a have a narrative to share?

Here is what we recommend...
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Ready to get started?

Get in touch, or sign up now.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Every office is unique as well as every team member in a dental practice. We've created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Our monthly membership is $249 per month for up to 20 team members and includes access to over 250 training videos and our document resources library!

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Our annual membership is $2,799 per year for up to 20 team members and includes every course, module, and resource on our site!

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule Your Training Assessment


Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura's approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call.


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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.