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A Resource For Dental Insurance & Financial Coordinators

Two leaders in the industry have come together to create Insurance Mastery to guide you through the ups, downs and pitfalls of dental insurance. Laura Hatch, Founder of Front Office Rocks is joined by Colleen Huff, The Dental Insurance Coach, to take your insurance knowledge to an entirely new level. They have created Insurance Mastery to go beyond the foundation and basic insurance principles to develop skills that accelerate benefit payments and increase profits.

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Who Is Front Office Rocks? 

Front Office Rocks is the leader in online training for dental teams. Give your team the training they need in a way that makes the most sense for a busy dental practice. Our courses place an emphasis on customer service covering everything from the first phone call through the checkout process and scheduling recare appointments. Train your entire team for less than $5 a day!

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Our 6 Top Documents for Insurance & Financial Coordinators

Here are a few of our top documents for insurance and financial coordinator use.

Documents are a list only and only accessible to Front Office Rocks clients and are provided here as a sample of available resources.

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 CALLING ON OUTSTANDING INSURANCES

Whether the claim was sent by mail or electronically, use this to manage outstanding insurance calls.

 Financial Coordinator Checklist

Track and monitor daily responsibilities specific to financial and insurance specific functions.

 FINANCIAL COORDINATOR JOB DUTIES IN DEPTH

Outlines the duties of the financial coordinator with explanations as to what each step/duty is and why it is important.

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 BENEFIT BREAKDOWN FORM

Use this form to capture patient information, coverage percentages, frequency, and hygiene.

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 NARRATIVES REQUIRED BY INSURANCE AGENCIES

Lists treatments that typically require a narrative from insurance companies when submitting a claim.

 UNDERSTANDING INSURANCE CLAIMS

Uses a sample insurance claim to identify important parts of each claim.

THE MOST COMMON QUESTIONS ASKED BY INSURANCE & FINANCIAL COORDINATORS

We recommend watching all the video modules in each unit, but if your team is in a crisis and needs answers now…

How Do I Verify Dental Insurance?

For new patients...
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For current patients...
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How do you handle predetermination in your office?

In my office...
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Do you a have a narrative to share?

Here is what we recommend...
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