Course Information
Course Instructor
Answering Phones
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New Patients
- How to Rock the New Patient Phone Call Webinar (58:20)
- New Patient Interview (6:18)
- Answering New Patient Calls (8:16)
- Get New Patients Scheduled in 48 hours (4:44)
- Helping Patient From First Call to Treatment Presentation (7:29)
- Entering New Patient Information (8:36)
- New Patient Information: How to be Efficient (7:12)
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The Phones
- 5 Best Kept Secrets to Every Phone Call (57:21) Webinar
- Purpose of the Receptionist (7:42)
- Phone Training (12:57)
- How to Take a Good Message (7:26)
- Excellent Telephone Skills (7:45)
- Lunches and Phone Coverage (5:01)
- How to Handle Phones in Front of Patients (5:49)
- Dental Emergencies (5:16)
- Patients Asking for Records (7:54)
- Answering Dental PPO Questions (6:27)
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Cancellations
- How to Handle Cancellations (10:21)
- Cancellation Phone Calls (5:27)
- Dealing with Cancellations (8:38)
- 10 Ways to Decrease Last Minute Cancellations and No Shows Webinar (59:52)
- Second Opinion and Shoppers (5:29)