Answering phones

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    • New Section
      • How to Rock the New Patient Phone Call Webinar (58:20)
      • 5 Best Kept Secrets to Every Phone Call (57:21) Webinar
      • Purpose of the Receptionist
      • Phone Training (12:57)
      • How to Take a Good Message (7:26)
      • Excellent Telephone Skills (7:45)
      • Lunches and Phone Coverage (5:01)
      • How to Handle Phones in Front of Patients
      • Dental Emergencies
      • Answering New Patient Calls
      • Get New Patients Scheduled in 48 hours (4:44)
      • Second Opinion and Shoppers
      • How to Handle Cancellations (10:21)
      • Cancellation Phone Calls (5:27)
      • Patients Asking for Records (7:54)
      • 10 Ways to Decrease Last Minute Cancellations and No Shows (59:52) Webinar
      • Dealing with Cancellations (8:38)
      • Helping Patient From First Call to Treatment Presentation (7:29)
      • Entering New Patient Information
      • New Patient Information – How to be Efficient
      • Answering Dental PPO Questions (6:27)
      • New Patient Interview (6:18)