Communication & customer service

Course Information

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Course Instructor

Priscilla Derr admin Author
    • Speaking to Patients
      • How to Communicate with Dental Patients (59:03) Webinar
      • Conversations with Patients (7:04)
      • Exceptional Service and Etiquette (6:21)
      • Handling Walk-in Patients (4:04)
      • Making a Good First Impression On Your Patients (5:16)
      • Waiting (6:04)
      • Hand Offs and Huddles (11:14)
      • New Patient Visit (3:34)
      • Getting Patient from Waiting Area (7:28) 
    • Let’s Talk Money
      • Asking the Patient to Pay (5:11)
      • Handling and Discussing Account Balances
      • Explaining a Balance to a Patient
      • Handling Patient Balances Effectively (7:20)
      • Efficiently Handling the Check Out Process (3:59)
    • Discussing Insurance
      • Introduction to HIPAA in the Dental Practice 
      • How to Handle the “Insurance Focused” Patient (7:19)
      •  I am Only Doing What the Insurance Covers (7:44)
      • Dealing with a Patient Who Wants to do “Partial Treatment” (6:29)
      • Can’t it Wait? (5:49)
      • How to Explain Insurance and Unexpected Balances to Patients Webinar
    • Uncomfortable Conversations
      • Handling Walk-in Salespeople (7:15)
      • How to Handle Disgruntled Patients (7:14)
      • Scared or Angry Patients (15:26) 
      • Handling Patient Complaints (10:47)
      • Patient Refusing X-Rays (11:26) 
      • Patients Asking for Records (7:54)