Communication & customer service

Course Information

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      • How to Communicate with Dental Patients (59:03) Webinar
      • Asking the Patient to Pay (5:11)
      • Handling Patient Balances Effectively (7:20)
      • Explaining a Balance to a Patient
      • Handling and Discussing Account Balances
      • How to Explain Insurance and Unexpected Balances to Patients Webinar
      • Conversations with Patients (7:04)
      • Can’t it Wait? (5:49)
      • Handling Walk-in Patients (4:04)
      • Dealing with a Patient Who Wants to do “Partial Treatment” (6:29)
      •  I am Only Doing What the Insurance Covers (7:44)
      • How to Handle the “Insurance Focused” Patient (7:19)
      • Patient Refusing X-Rays (11:26) 
      • del Handling Patient Complaints
      • Video: Handling Patient Complaints (10:47)
      • del Patients Asking for Records
      • Video: Patients Asking for Records (7:54)
      • del: Scared or Angry Patients 
      • Video: Scared or Angry Patients (15:26) 
      • del Exceptional Service and Etiquette
      • Video: Exceptional Service and Etiquette (6:21)
      • del Waiting
      • Video: Waiting (6:04)
      • del How to Handle Disgruntled Patients
      • Video: How to Handle Disgruntled Patients (7:14)
      • delHand Offs and Huddles
      • Video: Hand Offs and Huddles (11:14)
      • del Efficiently Handling the Check Out Process
      • Video: Efficiently Handling the Check Out Process (3:59)
      • Introduction: Making a Good First Impression On Your Patients
      • Video: Making a Good First Impression On Your Patients (5:16)
      • Introduction: Introduction to HIPAA in the Dental Practice 
      • Video: Introduction to HIPAA in the Dental Practice 
      • Introduction: Handling Walk-in Salespeople Introduction
      • Video: Handling Walk-in Salespeople (7:15)
      • Introduction: New Patient Visit
      • Video: New Patient Visit (3:34)
      • Introduction: Getting Patient from Waiting Area
      • Video: Getting Patient from Waiting Area (7:28)