Course Information
Course Instructor
Communication & Customer Service
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Speaking to Patients
- How to Communicate with Dental Patients (59:03) Webinar
- Conversations with Patients (7:04)
- Exceptional Service and Etiquette (6:21)
- Handling Walk-in Patients (4:04)
- Making a Good First Impression on Your Patients (5:16)
- Waiting (6:04)
- Hand Offs and Huddles (26:34)
- New Patient Visit (3:34)
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Let’s Talk Money
- Asking the Patient to Pay (5:11)
- Handling and Discussing Account Balances (6:30)
- Explaining a Balance to a Patient (10:04)
- Handling Patient Balances Effectively (7:20)
- Efficiently Handling the Check Out Process (3:59)
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Discussing Insurance
- Introduction to HIPAA in the Dental Practice (6:14)
- How to Handle the “Insurance Focused” Patient (7:19)
- I am Only Doing What the Insurance Covers (7:44)
- Dealing with a Patient Who Wants to do “Partial Treatment” (6:29)
- Can’t it Wait? (5:49)
- How to Explain Insurance and Unexpected Balances to Patients Webinar (1:04:08)
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Uncomfortable Conversations
- Handling Walk-in Salespeople (7:15)
- How to Handle Disgruntled Patients (7:14)
- Scared or Angry Patients (15:26)
- Handling Patient Complaints (10:47)
- Patient Refusing X-Rays (11:26)
- Patients Asking for Records (7:54)